Customer Service Agent
hace 2 semanas
Job Title: Transportation Support Specialist
About the Role:
We are seeking a knowledgeable and empathetic Transportation Support Specialist to join our dynamic team at CPM International. This role involves providing top-notch customer service to our clients and passengers, ensuring a seamless experience through our Transportation-as-a-Service deployments.
Key Responsibilities:
- Handle customer inquiries and concerns via phone and email, prioritizing timely and satisfactory resolutions.
- Support our drivers and passengers, maintaining open communication to address their questions and needs.
- Follow internal processes and systems to resolve customer issues, taking the recommended next best actions.
- Ensure a comprehensive understanding of Via and its brand values, effectively communicating them to customers.
Requirements:
To succeed in this role, you will need:
- Fluent German and excellent English communication skills, both written and spoken.
- Experience in the customer service industry, preferably in a Contact Centre environment.
- A patient and empathetic approach, particularly when supporting a paratransit service.
- Autonomy, a fast learning ability, and a proactive attitude with a "can-do" mentality.
- A solution-oriented mindset, providing the correct and best outcome for the customer.
- Passion for giving a great customer experience and the ability to connect with customers, build rapport, and show empathy.
- Well-organized and able to prioritize workload, working effectively under pressure and in stressful situations.
What We Offer:
We provide a comprehensive package, including:
- Hybrid working model for a better work-life balance.
- Full-time employment with a rotating schedule, Monday to Sunday.
- Rotative weekends, with two weekends off per month guaranteed.
- 24 holiday days per year on a full-time basis.
- Best-in-class people engagement activities and programs.
- Ongoing training and development opportunities.
- Employee Assistance Program for confidential guidance and support.
- Access to exclusive employee benefits and perks.
- Option to sign-up for discounted private health insurance.
- Referral Program, offering a referral bonus.
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