Customer Service Agent

hace 4 semanas


Barcelona, Barcelona, España Webhelp Spain A tiempo completo

At Webhelp Spain, we're committed to delivering exceptional customer experiences. As a Customer Representative, you'll be a key player in this mission.

Job Summary

We're seeking a highly skilled and motivated individual to join our team as a Customer Representative. In this role, you'll be responsible for providing top-notch service to our clients, resolving customer inquiries, and ensuring seamless communication across various channels.

Key Responsibilities
  • Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions
  • Maintain service and product knowledge to effectively address customer needs
  • Escalate complex issues to senior team members or mentors for resolution
  • Log call details and maintain accurate records
  • Adhere to service level agreements (SLAs) and quality standards
Requirements
  • Proficient in Dutch and advanced English language skills
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Basic knowledge of IT platforms, equipment, and applications (Windows/MS Office)

We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary.



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