Customer Service Agent
hace 4 semanas
At Webhelp Spain, we're committed to delivering exceptional customer experiences. As a Customer Representative, you'll be a key player in this mission.
Job SummaryWe're seeking a highly skilled and motivated individual to join our team as a Customer Representative. In this role, you'll be responsible for providing top-notch service to our clients, resolving customer inquiries, and ensuring seamless communication across various channels.
Key Responsibilities- Respond to customer inquiries via phone, email, or chat, providing accurate and timely solutions
- Maintain service and product knowledge to effectively address customer needs
- Escalate complex issues to senior team members or mentors for resolution
- Log call details and maintain accurate records
- Adhere to service level agreements (SLAs) and quality standards
- Proficient in Dutch and advanced English language skills
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment with multiple priorities
- Basic knowledge of IT platforms, equipment, and applications (Windows/MS Office)
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary.
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