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Dyson Customer Service Representative
hace 2 meses
About the Role
We are seeking a highly skilled Customer Service Agent to join our team at CPM International Telebusiness S.L. in Barcelona, Spain. As a Customer Service Agent, you will be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries and resolving issues related to their orders or devices.
Key Responsibilities
- Handle customer inquiries and resolve issues related to Dyson products and services
- Use leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines
- Identify opportunities to cross-sell and up-sell Dyson products to customers
- Provide excellent customer service and support to ensure customer satisfaction
Requirements
- Fluent level of written and spoken Dutch
- Good level of English to communicate with international team
- Eligibility to work in Spain
- Excellent customer service skills
- Good computer skills and experience with MS Office
What We Offer
- Starting salary of 21,000€ gross per year
- Full-time contract with rotating schedule (39 hours per week)
- Hybrid working model with work-from-home options
- Fully paid training and development opportunities
- Employee Assistance Program and Employee Benefits Club
About Us
CPM International has a global presence in over 30 countries, offering multilingual support in various languages. We focus on customer service, sales, and technical support solutions for clients worldwide. We believe in creating an open workplace, celebrating diversity, and providing equal opportunities for all employees.