Dyson Customer Service Representative
hace 1 mes
About the Role
We are seeking a highly skilled and motivated Customer Service Agent to join our team at CPM International. As a Customer Service Agent, you will be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
Key Responsibilities
• Handle inbound calls from customers, providing excellent customer service and resolving issues in a timely and professional manner.
• Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
• Identify opportunities to cross-sell and up-sell Dyson products to customers, ensuring a high level of customer satisfaction.
• Collaborate with the team to achieve personal and team targets, while maintaining a strong teamwork ethic.
Requirements
• Fluency in written and spoken Italian.
• Good level of English to communicate with our international team.
• Eligibility to work in Spain.
• Excellent customer service skills, with the ability to work under pressure and prioritize tasks effectively.
• Good computer skills and experience with MS Office.
• Solution-oriented, with a focus on providing the best outcome for the customer.
What We Offer
• A competitive salary of 19,000€ gross per year.
• A full-time contract with a rotating schedule, Monday to Sunday, 8am to 8pm, 5 days a week.
• A hybrid working model, with fully paid training and ongoing development opportunities.
• 24 days of holiday per year, plus an Employee Assistance Program and Employee Benefits Club.
• A chance to work with a global company, with a diverse and inclusive team culture.
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