Dyson Customer Service Representative

hace 1 mes

Barcelona, Barcelona, España CPM A tiempo completo
About the Role

We are seeking a highly skilled and motivated Dyson Customer Service Agent to join our vibrant customer care team. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.

Key Responsibilities
  • Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and resolving issues related to their orders or devices.
  • Utilize leading-edge diagnostic tools and Excel to guide clients in solving issues with their machines.
  • In more complex cases, arrange technician visits or send additional/spare parts directly to the clients.
  • Identify opportunities to discuss new and exciting products with clients, promoting cross-selling and up-selling.
  • Act as a Dyson Ambassador, educating customers on Dyson Technology and demonstrating a thorough understanding of Dyson's products and brand values.
Requirements

To be successful in this role, you will need to possess the following skills and experience:

  • Fluent written and spoken Spanish.
  • Good level of English to communicate with our international team.
  • Eligibility to work in Spain.
  • Excellent customer service skills, with the ability to provide a high-quality experience regardless of the communication channel.
  • Good computer skills and experience with MS Office.
  • Solution-oriented approach to provide the best outcome for the customer.
  • Well-organised and able to prioritise workload, with the ability to work under pressure.
What We Offer

We are committed to providing a supportive and inclusive work environment, with a range of benefits to support your career development and well-being:

  • Starting date: 28th of October 2024.
  • Contract: Temporary.
  • Salary: 19,000€ gross per year.
  • Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Work Model: Hybrid working model.
  • Fully Paid Training that optimally prepares you for your job - 3 weeks duration (office-based).
  • 24 days holidays per year on a full-time basis.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
  • Best-in-class people engagement activities and programs.
  • Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.
  • Location: Barcelona, Spain
About Us

CPM International has a global presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

CPM International believes in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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