Dyson Customer Service Representative
hace 1 mes
About the Role
We are seeking a highly skilled and motivated Customer Service Agent to join our team at Cpm International Telebusiness S.L. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.
Key Responsibilities
- Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions to their problems.
- Use leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
- Agree and arrange technician visits or send additional/spare parts directly to the clients when necessary.
- Identify opportunities to talk with clients about new and exciting products that are regularly launched into the market, as well as existing products (cross-selling and up-selling).
- Act as a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson's products and brand values.
Requirements
- Have a fluent level of written and spoken German.
- Have a good level of English to communicate with our international team.
- Be eligible to work in Spain.
- Appreciate excellent customer service – no matter whether it's a call, email, or social media, we want to offer our customers the best possible experience.
- Have good computer skills and experience with MS Office.
- Be solution-oriented to provide the correct and best outcome for the customer.
- Be well-organised and able to prioritise the workload with the ability to work under pressure.
What We Offer
- Starting date: Early 2025.
- Contract: Temporary.
- Salary: 25,000€ gross per year.
- Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
- Work Model: Hybrid working model (Work from Home options are available).
- Fully Paid Training that optimally prepares you for your job - 3 weeks duration.
- 24 days holidays per year on a full-time basis.
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.
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