Dyson Customer Service Representative

hace 1 mes


Barcelona, Barcelona, España Cpm International Telebusiness S.L. A tiempo completo

About the Role

We are seeking a highly skilled and motivated Customer Service Agent to join our team at Cpm International Telebusiness S.L. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients, resolving their queries and issues in a timely and professional manner.

Key Responsibilities

  • Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions to their problems.
  • Use leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
  • Agree and arrange technician visits or send additional/spare parts directly to the clients when necessary.
  • Identify opportunities to talk with clients about new and exciting products that are regularly launched into the market, as well as existing products (cross-selling and up-selling).
  • Act as a Dyson Ambassador by educating customers on Dyson Technology, demonstrating a full understanding of Dyson's products and brand values.

Requirements
  • Have a fluent level of written and spoken German.
  • Have a good level of English to communicate with our international team.
  • Be eligible to work in Spain.
  • Appreciate excellent customer service – no matter whether it's a call, email, or social media, we want to offer our customers the best possible experience.
  • Have good computer skills and experience with MS Office.
  • Be solution-oriented to provide the correct and best outcome for the customer.
  • Be well-organised and able to prioritise the workload with the ability to work under pressure.

What We Offer
  • Starting date: Early 2025.
  • Contract: Temporary.
  • Salary: 25,000€ gross per year.
  • Working hours: Full Time (39 hours per week) - rotating schedule Monday - Sunday between 8 am and 8 pm, 5 days/week (rotative weekends, two weekends off per month guaranteed).
  • Work Model: Hybrid working model (Work from Home options are available).
  • Fully Paid Training that optimally prepares you for your job - 3 weeks duration.
  • 24 days holidays per year on a full-time basis.
  • Employee Assistance Program - Free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation.


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