Dyson Customer Service Representative

hace 2 semanas

Barcelona, Barcelona, España Cpm International Telebusiness S.L. A tiempo completo

About the Role

We are seeking a highly skilled and fluent German language customer service representative to join our vibrant Dyson customer care team. As a customer service agent, you will be responsible for handling inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.

Key Responsibilities

  • Handle inbound calls from existing and potential Dyson customers, assisting with enquiries and looking for solutions if they are experiencing difficulties with their order or device.
  • Use leading-edge diagnostic tools and Excel to help guide clients in solving issues with their machines.
  • Agree and arrange a technician visit or to send additional/spare parts directly to the clients.
  • Look for opportunities to talk with clients about new and exciting products that are regularly launched into the market as well as existing products (cross-selling and up-selling).
  • Educate customers on Dyson Technology, demonstrating a full understanding of Dyson's products and brand values.

Requirements

  • Have a fluent level of written & spoken German.
  • Have a good level of English to communicate with our international team.
  • Be eligible to work in Spain.
  • Appreciate excellent customer service – no matter whether it's a call, email, or social media, we want to offer our customers the best possible experience.
  • Have good computer skills and experience with MS Office.
  • Solution-oriented to provide the correct and best outcome for the customer.
  • Well-organised and able to prioritise the workload with the ability to work under pressure.

About Us

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

We believe in creating an open workplace, celebrating diversity in all forms, including gender, race, religion, disabilities, and sexual orientation. We are committed to providing equal opportunities and ensuring everyone feels included from the very start of their journey within CPM.

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