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Dyson Customer Service Representative Opportunity
hace 1 mes
We are seeking a skilled Dyson Customer Service Agent to join our vibrant customer care team. As a representative of our brand, you will be responsible for handling inbound calls from existing and potential customers, assisting with enquiries, and resolving issues related to their orders or devices.
Key Responsibilities- Provide exceptional customer service through proactive listening, empathy, and effective communication.
- Analyse customer concerns and offer solutions using leading-edge diagnostic tools and Excel.
- In more complex cases, arrange technician visits or dispatch spare parts directly to customers.
- Upsell and cross-sell new and exciting products to enhance customer experience.
- Educate customers on Dyson Technology and promote brand values as an ambassador.
- A fluent level of written and spoken French.
- Good level of English for international communication.
- Eligibility to work in Spain.
- Excellent customer service skills, with a focus on delivering a positive experience across channels.
- Proficiency in MS Office and ability to prioritise workload under pressure.
We offer a competitive package including:
- Starting salary: 21,000€ per year.
- Fully paid training program (3 weeks) for optimal job preparation.
- Hybrid working model with flexibility.
- 24 days holiday per year on a full-time basis.
- Employee Assistance Program for guidance and support.
- Exclusive perks and rewards through our Employee Benefits Club.
- Ongoing training and development opportunities.
CPM International has a global presence, providing multilingual support in various languages tailored to diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide. At CPM, we believe in creating an open workplace that celebrates diversity and promotes equal opportunities for all employees.
