Senior Customer Service Agent

hace 1 semana


Barcelona, Barcelona, España Webhelp Spain A tiempo completo
About the Role

We are seeking a highly motivated and customer-focused Senior Customer Service Agent to join our team. In this role, you will be responsible for delivering exceptional customer experiences, resolving complex customer issues, and maintaining a high level of service quality.

Responsibilities
  • Solve customer complaints and doubts in a timely and professional manner
  • Log call details and provide response and resolution within SLA
  • Maintain knowledge of products and services to ensure accurate information is provided to customers
  • Escalate potential service issues to relevant teams or managers
  • Provide cover for other agents in their absence
Requirements
  • Bilingual or proficient in French plus advanced English
  • Goal-oriented with excellent customer service skills
  • Ability to work in a fast-paced environment with multiple priorities
What We Offer
  • A competitive salary of €18,500 gross/year + up to €1,400 gross/year in bonus
  • Full-time 39 hours/week temporary contract with flexible working hours
  • Remote work opportunities from Spain or central location in Barcelona
  • Ongoing training and development programs


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