Customer Support Consultant, Crypto Expert
hace 3 semanas
Unlock Your Potential in Customer Support
We are seeking a skilled Crypto Expert to join our team as a Customer Support Consultant. As a key member of our support team, you will provide exceptional customer service via chats and emails, building long-lasting relationships with customers.
About the Role:
As a Customer Support Consultant, you will be responsible for providing timely and effective support to our clients' customers. This includes responding to inquiries, resolving issues, and maintaining a positive and professional attitude at all times.
Key Responsibilities:
- Provide exceptional customer support via chats and emails
- Build positive and long-lasting relationships with customers
- Meet team KPIs and maintain up-to-date knowledge of cutting-edge technology
- Safely handle customers' sensitive information
- Maintain working knowledge of our client's products and services
Requirements:
To succeed in this role, you will need:
- Native German and English B2 language skills
- At least 6 months of experience in a customer support role
- Experience providing support via chats and emails
- Interest in crypto or stock exchange
- Experience with Salesforce or Zendesk
- Analytical and research skills
- A positive and responsible attitude
What We Offer:
- Flexible schedule and opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD with good bonuses for referring friends
- Paid intensive training and probation
- Responsive management interested in your growth and long-lasting cooperation
About Us:
SupportYourApp is a leading provider of secure technical, customer support, and CX services for tech companies around the globe. With over 10 years of experience, we have established ourselves as an industry leader in premium outsourced customer support. Our company culture values teamwork, innovation, and customer satisfaction.
Estimated Salary: $50,000 - $70,000 per year
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