Customer Support Expert for Global Travel Company

hace 4 días


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Are you passionate about delivering exceptional customer experiences? We have a fantastic opportunity for a Customer Support Expert to join our team at Teleperformance Spain.

About the Role

We are looking for an empathic and problem-solving individual who enjoys working in a fast-paced environment. As a Customer Support Expert, you will be responsible for understanding and identifying customer needs, listening, responding, and mediating between our international travelers and accommodation suppliers worldwide.

Your primary goal will be to provide a high level of customer service through various communication channels, including email and phone. You will clarify inquiries about services, payment, and technical requirements, provide accurate information, and follow set processes.

To succeed in this role, you will need excellent communication and interpersonal skills, both written and spoken. Fluency in Serbian (C2 level) and advanced English language skills are essential. Additionally, you should possess user-friendly PC skills, particularly with Office 365, CRM Database, and other internal platforms.

Requirements and Qualifications
  • C2 level in Serbian and advanced English language skills
  • Excellent communication and interpersonal skills
  • User-friendly PC skills, including Office 365 and CRM Database
  • A problem-solving and solution-driven mentality
  • A positive and motivated mindset

You will also have the opportunity to work from the office and from home within a 100km radius of our location. We offer a flexible remuneration package, which includes contract benefits and free private health insurance upon permanent contract acquisition.

About Us

We are a leading provider of customer experience solutions, and we pride ourselves on creating a multicultural and international working environment. Our modern office spaces are well-connected by public transport, and we offer a range of benefits, including free coffee every day and free fruit once a week.

Benefits
  • Flexible remuneration package
  • Free private health insurance (upon permanent contract)
  • Nursery school transport options
  • Multicultural and international working environment
  • Modern office spaces

Join our dynamic team and take advantage of this exciting opportunity to grow your career in customer support



  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Experienced Customer Support Agent WantedWe are seeking an exceptional Finnish-speaking customer support agent to join our dynamic team at a leading global travel agency. The ideal candidate will have strong communication skills, a passion for travel, and a desire to provide exceptional customer service.About the Role:Serve as the primary point of contact...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    At Exoticca Travel Co, we are seeking a highly skilled and experienced Global Customer Experience Expert to join our team. In this role, you will be responsible for delivering exceptional customer service and support to our clients before and during their trips.The ideal candidate will have a minimum of 2 years of experience in a contact center or customer...


  • Barcelona, Barcelona, España Recruit4. Work A tiempo completo

    We are seeking an exceptional Customer Service Expert to join our team at a renowned travel company based in Barcelona, Spain. If you possess excellent communication skills, a problem-solving mindset, and experience in customer-facing roles, this is the perfect opportunity for you.About the RoleAs a Customer Service Expert, you will play a vital role in...


  • Barcelona, Barcelona, España Cataloxy A tiempo completo

    We are looking for a talented Global Customer Support Professional to join our fast-paced team at Cataloxy. As a leading online travel agency, we aim to provide unparalleled customer support and ensure seamless travel experiences for our clients.In this role, you will be responsible for handling customer inquiries, resolving issues, and providing expert...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Company OverviewExoticca Travel Co is a rapidly growing company that specializes in creating and distributing unique travel experiences. With a strong focus on innovation and customer satisfaction, we are committed to delivering exceptional value to our clients.SalaryWe offer a highly competitive compensation package in line with job responsibilities and...


  • Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    Job SummaryWe are seeking an experienced Customer Support Specialist to join our team at Teleperformance. As a key member of our customer service team, you will be responsible for providing exceptional support to international travelers and accommodation suppliers worldwide.About the RoleYou will work as part of a prestigious travel company, supporting...


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    About the RoleAmadeus is seeking a skilled Global Hospitality Customer Support Expert to join our team. This role will be responsible for maintaining and improving our high-quality customer support.


  • Barcelona, Barcelona, España Exoticca A tiempo completo

    We are seeking a highly skilled Customer Experience Trainer to join our dynamic team at Exoticca, a leading online travel agency. As a key member of our training department, you will play a vital role in planning, developing, and delivering sales and product training to our customer-facing teams across the globe.About ExoticcaExoticca is a pioneering online...


  • Barcelona, Barcelona, España F. Hoffmann-La Roche Gruppe A tiempo completo

    Company Overview: Roche fosters diversity, equity, and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people's varied healthcare needs. Together, we embrace individuality and share a passion for exceptional...

  • Global Travel Consultant

    hace 4 semanas


    Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    At Exoticca Travel Co, we are looking for highly motivated and driven individuals to join our Sales team as a Global Travel Consultant. As a key member of our team, you will be responsible for providing exceptional customer service and creating unforgettable travel experiences for our clients.Company OverviewExoticca is a dynamic and multicultural company...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    About TTEC">TTEC is a global leader in customer experience, providing exceptional service to millions of customers every day. Our business is built on the foundation of humanity and technology, helping companies create engaged, pleased, and profitable customer experiences.">Job Overview">We are seeking a highly skilled Global Customer Support Expert to join...


  • Barcelona, Barcelona, España American Express Global Business Travel A tiempo completo

    At American Express Global Business Travel, we strive to be a force for good in the travel industry. Our mission is to empower our colleagues to make an impact through their work and provide outstanding service to our corporate business clients. In this role, you will join our highly skilled team of travel experts and contribute to our warm and inclusive...


  • Barcelona, Barcelona, España Amadeus A tiempo completo

    About AmadeusAmadeus is a leading technology company in the hospitality industry, renowned for its high-quality customer care. We are seeking an experienced Customer Support Specialist to join our team and contribute to our success.Main ResponsibilitiesMaintain excellent verbal and written communication with global customers, providing effective and timely...


  • Barcelona, Barcelona, España Job Squad A tiempo completo

    At Job Squad, we're passionate about helping individuals transition to a life abroad. As a customer service ambassador for our prestigious travel company, you'll play a pivotal role in delivering exceptional experiences to international travelers. Based in Copenhagen, Denmark, and Sliema, Malta, our team specializes in recruiting Scandinavians, Dutch,...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    About Exoticca Travel CoExoticca Travel Co is a young, dynamic travel company based in Barcelona, Spain. Founded in 2013 by professionals specialized in creating and distributing unique holiday packages, our mission is to offer customers the opportunity to visit the most stunning destinations on the planet at unbeatable prices.Our VisionWe strive to be the...


  • Barcelona, Barcelona, España eDreams ODIGEO A tiempo completo

    We are seeking a talented Global Travel Documentation Specialist to join our Customer Service Team. As a key member of our team, you will be responsible for creating, managing, and maintaining knowledge articles and communications that support our customers' travel needs.This is an exciting opportunity to work with a leading travel tech company that...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    We are seeking a Customer Service Representative to join our dynamic team in Lisbon, Portugal. This is an exciting opportunity to provide exceptional customer service and contribute to the success of a leading holiday platform.Job Description:As a Customer Service Representative, you will be responsible for handling customer inquiries, providing expert...


  • Barcelona, Barcelona, España Exoticca Travel Co A tiempo completo

    Company OverviewExoticca Travel Co is a dynamic and multicultural team on a mission to provide unforgettable experiences for their users. Founded in 2013, the company specializes in the development and online distribution of travel services.SalaryThe estimated salary for this position is $55,000 - $65,000 per year, depending on experience and...


  • Barcelona, Barcelona, España Cross Border Talents A tiempo completo

    Job Description:We are seeking a highly motivated and customer-focused Travel Agent Customer Support Specialist to join our team in Barcelona. As a key member of our support team, you will be responsible for providing exceptional service to our Finnish-speaking customers, handling their travel inquiries, bookings, and support needs.Responsibilities:Serve as...


  • Barcelona, Barcelona, España Kaplan International A tiempo completo

    Company Overview">Kaplan International Languages, a part of Kaplan Inc., is a leading provider of language education services. With a global presence, we offer language courses and travel opportunities to students from over 100 countries.About the Role">We are seeking a highly skilled and experienced Customer Care Specialist to join our B2C Customer Care...