Elegant Onboarding Expert
hace 3 días
Discover a career-defining opportunity with D-Edge Hospitality Solutions, a leading provider of cutting-edge e-commerce solutions for the hospitality industry. As an Elegant Onboarding Expert, you will be responsible for ensuring seamless product implementation and training sessions for our clients.
About Us
D-Edge is a dynamic company driven by innovation and customer satisfaction. Our team of over 500 experts spans more than 20 countries, providing localized support, services, and tools to help hotels worldwide develop their online visibility and sales.
Job Description
We are seeking a skilled professional to join our onboarding team as an Elegant Onboarding Expert. Your primary responsibilities will include:
- Ensuring successful activation and implementation of D-Edge Suite products following established guidelines and checklists;
- Guiding and animating training sessions to D-Edge customers;
- Serving as the first point of contact for new hotels, understanding their needs, and providing tailored services;
- Setting up products included in the contract for hotels, ensuring smooth activation and implementation processes;
- Following the onboarding journey, collecting necessary information from Account Managers/Sales and clients, and recording updates in Salesforce CRM;
- Managing online or on-site training sessions and staying updated on D-Edge products and features evolutions;
- Analyzing customer needs and managing issues encountered during activation and implementation.
Requirements
To succeed in this role, you should possess:
- Proactive and independent work style;
- Flexibility and strong analytical skills with attention to detail;
- Problem-solving abilities, teamwork experience, and project management skills;
- Outstanding communication and writing skills, along with fluency in English and Italian;
- Experience working with b2b technology companies or hotels, knowledge of the hospitality industry, GDS, or OTA Google Suite;
- Ability to manage multiple tasks, prioritize, and meet deadlines.
Benefits
D-Edge offers a comprehensive compensation package, including a competitive salary, meal vouchers, health insurance, Accor Employee Card discounts, 12 days of annual leave for NGO projects, and opportunities for internal growth and development.
Salary Range
The estimated annual salary for this position is between €45,000 - €65,000, depending on your location and experience. This range reflects the market value for similar positions in Barcelone, Venice, or Lisbon, considering the local cost of living and industry standards.
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