Automotive Expert

hace 3 semanas


Barcelona, Barcelona, España Ttec A tiempo completo

About TTEC
We're a company that makes customers happy. Our mission is to help businesses build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology.

Job Title: Automotive Expert - Customer Onboarding Specialist
Location: Athens, Greece

Salary Range: €35,000 - €45,000 per annum (dependent on experience)

Job Description:
We're seeking an Automotive Expert - Customer Onboarding Specialist to join our team in Athens, Greece. As an expert in automotive software, you'll be responsible for onboarded customers successfully using screen-sharing tools, consulting on software features, and demonstrating practical explanations with compassion and patience. Your goal will be to create exceptional customer experiences that exceed expectations.

Key Responsibilities:
* Assist customers via onboarding software sessions* Share engaging explanations of features, making customers more confident in their product knowledge* Adapt your coaching style depending on the customer's requirements and preferred learning style

What You'll Bring to the Role:
* Fluency in Dutch and English* Strong attention to detail* Savvy with tech and software* Self-sufficient and resilient attitude* Confident and adaptable communication and coaching skills* Engaging presentation skills

Benefits:
* Knowledgeable, encouraging, supporting, and present leadership* Diverse and community-minded organization* Career growth and lots of learning opportunities for aspiring minds* 25 days annual leave per year* Excellent premises during training and when you come to the site for employee engagement activities* Competitive compensation, performance bonus opportunities, and benefits you'd expect and maybe a few that would pleasantly surprise you

About You:
* You'll report to a Team Lead* You'll contribute to the success of the customer experience as well as the overall success of the team* We'll train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat, or email interactions* You'll also have a chance to make great new friends within the TTEC community and grow your career in a dynamic, family-friendly atmosphere



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