Hotel Onboarding Expert

hace 2 días


Barcelona, Barcelona, España Siteminder A tiempo completo

About Us

Siteminder is a global leader in hotel commerce, helping accommodation owners find and book more guests online. We're passionate about revolutionizing the way our customers succeed.

Our Mission

We empower hotels to grow their business by providing innovative solutions that simplify the booking process. Our team is dedicated to delivering exceptional customer experiences.

The Role

We're seeking a highly skilled Hotel Onboarding Expert to join our team. As a key member of our onboarding success team, you'll play a vital role in ensuring our hotel customers get the most out of our platform.

Your Responsibilities

  • Qualify customer requirements and identify the best setup options
  • Deliver high-quality training to customers via digital communication platforms
  • Communicate SiteMinder's support procedures to ensure customer satisfaction
  • Take ownership of customer issues and resolve them efficiently
  • Drive customer projects forward and meet objectives

What We Offer

We provide a dynamic work environment, opportunities for growth, and a competitive salary. You'll have access to product and internal software training, as well as a seasoned buddy to guide you through your onboarding journey. Our ideal candidate will be passionate about delivering exceptional customer experiences and have a proven track record in customer service.

Requirements

  • Proven customer service experience with a passion for delivering premium experiences
  • Tech-savviness with a sound knowledge of technology
  • Goal-oriented with a focus on customer satisfaction
  • Language skills: Spanish, English, and Portuguese is a plus

Perks & Benefits

We offer a comprehensive benefits package, including a competitive salary (€45,000 - €55,000 per year), depending on experience. This estimate is based on the location and industry standards. Our benefits include health insurance, retirement plans, and opportunities for professional growth and development.



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