Senior Customer Onboarding Expert

hace 5 días


Barcelona, Barcelona, España Loungeup A tiempo completo

About D-EDGE

D-EDGE is a leading-edge cloud-based e-commerce solutions provider, simplifying the lives of independent hotels and hotel chains alike. As a subsidiary of the Accor group, we offer localized support, services, and tools to over 18,000 hotels worldwide.

Our Mission

We help hotels develop their online visibility and sales through our innovative technology platform.

About the Role

We are seeking an experienced Senior Customer Onboarding Expert to join our team. In this role, you will be responsible for ensuring successful activation and implementation of our suite of products, following detailed guidelines and checklists.

You will be the first point of contact for new hotels, understanding their needs and providing exceptional customer service. Your tasks will include setting up products, configuring them according to client requirements, and managing online or on-site training sessions.

Requirements

  • Proactive and able to work independently
  • Flexible with strong analytical skills and attention to detail
  • Experience in b2b technology companies or hotels
  • Fluent in English and German

What We Offer

  • A competitive salary of approximately $60,000 per year
  • Health insurance
  • Accor Employee Card: discounts on hotel bookings
  • 12 days per year to participate in NGO projects
  • Career development opportunities

Recruitment Process

  1. Telphone interview with Talent Acquisition Team
  2. First interview with Erica De Vecchi, Onboarding Team Leader Italy/CEE


  • Barcelona, Barcelona, España Mytraffic A tiempo completo

    Empower commerce professionals with Mytraffic's cutting-edge location analytics and insights, driving smarter business decisions every day. We already serve more than 500 customers across various sectors in Europe, offering bespoke solutions to expand their businesses, analyze performances, understand customer habits, and benchmark results.Mytraffic is a...

  • Automotive Expert

    hace 3 días


    Barcelona, Barcelona, España Ttec A tiempo completo

    About TTECWe're a company that makes customers happy. Our mission is to help businesses build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology.Job Title: Automotive Expert - Customer Onboarding SpecialistLocation: Athens, GreeceSalary Range: €35,000 - €45,000 per annum (dependent on...


  • Barcelona, Barcelona, España mytraffic A tiempo completo

    As a key member of the Mytraffic team, you will play a pivotal role in empowering commerce professionals with location analytics and insights. With our platform, businesses can design optimal experiences and make informed decisions to drive growth.With a strong focus on customer success, you will be responsible for onboarding new clients and ensuring...


  • Barcelona, Barcelona, España Siteminder A tiempo completo

    About UsSiteminder is a global leader in hotel commerce, helping accommodation owners find and book more guests online. We're passionate about revolutionizing the way our customers succeed.Our MissionWe empower hotels to grow their business by providing innovative solutions that simplify the booking process. Our team is dedicated to delivering exceptional...


  • Barcelona, Barcelona, España Qonto A tiempo completo

    Job DescriptionWe are seeking an Italian Onboarding Expert to join our Customer Care team. As a Relationship Manager - Customer Care, you will be responsible for ensuring customer satisfaction, continuously improving our processes and compliance, and providing the best service for our company creators.You will work closely with our team to identify and...


  • Barcelona, Barcelona, España Mytraffic A tiempo completo

    About MytrafficMytraffic is a leading location intelligence platform serving over 500 customers across various sectors in Europe. Founded in France in 2016, we empower commerce professionals with data-driven insights to design exceptional experiences.We're a hyper-growing scale-up with a Series B fundraising round of 30 Millions € supported by prominent...


  • Barcelona, Barcelona, España Infraspeak A tiempo completo

    About InfraspeakAt Infraspeak, we're revolutionizing the way teams work. Our Intelligent Maintenance Management Platform (IMMP) helps thousands of teams every day, making their lives easier and enabling them to achieve their goals.We're not just a system of records; we're a system of intelligence that collects data and transforms it into real actions using...


  • Barcelona, Barcelona, España Infraspeak A tiempo completo

    About InfraspeakInfraspeak is a leading Intelligent Maintenance Management Platform (IMMP) that empowers teams worldwide to achieve their goals. Our platform reflects our motto: Be a Source of Good Life.We were born in Porto, Portugal, and have since grown into a fast-paced company that partners with customers from Asia to Europe to Africa to the Americas....


  • Barcelona, Barcelona, España Allianz Popular Sl. A tiempo completo

    **Job Title:** Senior Expert Customer ExperienceThe Customer Experience team at Allianz Popular Sl. plays a vital role in gathering customer feedback through various channels. As a Senior Expert Customer Experience, you will work closely with globally distributed team members and internal stakeholders to ensure customer voices are heard and understood,...


  • Barcelona, Barcelona, España Recruitment Direct A tiempo completo

    About the JobWe are seeking an experienced Onboarding Marketing Expert to join our team in Barcelona, Spain. As a key member of our onboarding team, you will be responsible for developing and implementing online advertising campaigns for our new clients.Key ResponsibilitiesDevelop and implement online advertising campaigns for new clientsServe as a trusted...


  • Barcelona, Barcelona, España Loungeup A tiempo completo

    Company OverviewD-EDGE is a leading cloud-based e-commerce solutions provider, simplifying the lives of independent hotels and hotel chains alike. As a subsidiary of the Accor group, we have a global network of 500+ partners and a team of over 500 experts located in more than 20 countries.SalaryThe estimated salary for this position is between $60,000 and...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    Senior Implementation Team Manager RoleWe are seeking a seasoned Senior Implementation Team Manager to lead our implementation team in Europe, responsible for onboarding newly signed clients onto our platform. This is a critical role within the revenue organization, ensuring clients onboard and roll out successfully, utilize the platform efficiently, and...


  • Barcelona, Barcelona, España Infraspeak A tiempo completo

    **Empower Customer Success at Infraspeak**At Infraspeak, we're revolutionizing the Intelligent Maintenance Management Platform (IMMP) landscape, helping thousands of teams worldwide excel. As our ideal candidate, you'll be the bridge between our customers and our platform, ensuring seamless onboarding and maximum satisfaction.**Key Responsibilities:**Onboard...


  • Barcelona, Barcelona, España D-Edge Hospitality Solutions A tiempo completo

    Discover a career-defining opportunity with D-Edge Hospitality Solutions, a leading provider of cutting-edge e-commerce solutions for the hospitality industry. As an Elegant Onboarding Expert, you will be responsible for ensuring seamless product implementation and training sessions for our clients.About UsD-Edge is a dynamic company driven by innovation and...


  • Barcelona, Barcelona, España Siteminder A tiempo completo

    We believe that a diverse and inclusive work environment is the foundation of our success. At SiteMinder, we value the individual contributions of our employees and strive to create a workplace where everyone can thrive.**Company Overview**Siteminder has been revolutionizing the way hotels interact with their guests since 2006. Our world-leading hotel...


  • Barcelona, Barcelona, España Infraspeak A tiempo completo

    Unlock Opportunities with InfraspeakIn a world where technology converges to make life easier, Infraspeak stands out as an Intelligent Maintenance Management Platform (IMMP). We empower thousands of teams daily to achieve more with fewer resources. By embracing our motto 'Be a Source of Good Life', we've transcended mere information repositories. Our...


  • Barcelona, Barcelona, España Ttec A tiempo completo

    Unlock a rewarding career with TTEC, a pioneer in creating exceptional customer experiences. As a Customer Experience Expert based in Athens, Greece, you'll play a vital role in delivering outstanding interactions that drive customer satisfaction.About the RoleWe're seeking an Automotive Specialist (Italian and English) to join our team. In this role, you'll...


  • Barcelona, Barcelona, España TD SYNNEX Spain S.L.U. A tiempo completo

    Company OverviewTD SYNNEX Spain S.L.U. is a leading IT distributor and solutions aggregator for the IT ecosystem, driven by a passion for bringing compelling technology products, services, and solutions to the world.Job DescriptionWe're seeking a skilled Cloud Customer Success Expert to optimize business processes, drive customer engagement, and foster...


  • Barcelona, Barcelona, España Arxada Ag A tiempo completo

    At Arxada Ag, we're committed to delivering exceptional customer experiences. As a Senior Customer Service Expert, you'll play a vital role in helping us achieve this goal. Located in ES - Barcelona, this is a Full time opportunity that requires a 9-month fixed-term commitment.Job SummaryWe're seeking an experienced and skilled professional to join our team...


  • Barcelona, Barcelona, España Siteminder A tiempo completo

    At SiteMinder, we foster a diverse and inclusive work environment that celebrates individuality. This ethos enables our employees to bring their unique perspectives and experiences to work, driving innovation and excellence in everything we do.We're a technology-driven company that prioritizes simplicity for hoteliers. Since 2006, we've been innovating our...