Onboarding & Training Specialist - English & German Language Expert

hace 3 semanas


Barcelona, Barcelona, España Loungeup A tiempo completo

Job Description

We are seeking a highly skilled Onboarding & Training Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring the successful activation and implementation of our D-EDGE Suite of products for our customers.

Key Responsibilities

- Ensure successful activation and implementation of D-EDGE Suite of products for our customers

- Guide and animate training sessions for our customers

- Serve as the first point of contact for new hotels, understanding their needs and providing the best possible services

- Set up products included in the contract for the hotel

- Ensure processes are followed for smooth activation and implementation

- Follow the onboarding journey and collect information required for proper product configuration

- Record and update all activation and implementation tasks and status into Salesforce CRM

- Log tickets properly in Salesforce CRM for all issues encountered during activation and implementation

- Stay up-to-date with D-EDGE products and features evolutions

- Manage online or on-site training sessions

Requirements

- Proactive and able to work independently

- Flexible and strong analytical skills with an eye for detail

- Problem-solving and teamwork skills

- Outstanding communication and writing skills

- Experience with B2B technology companies or hotels

- Knowledge of the hospitality industry, GDS, or OTA

- Proficient in Google Suite

- Fluent in English and German

- Training and teaching experience is a plus

What We Offer

- Opportunity to work in a remote-friendly environment with 2 days in the office per week

- Health insurance

- Accor Employee Card with discounts on hotel bookings

- 12 days per year to participate in NGO projects

- Career development opportunities with the possibility of internal moves

Our Hiring Process

- Telephone interview with our Talent Acquisition Team

- First interview with our Onboarding Team Leader for Italy and CEE



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