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Onboarding & Training Specialist - English & German Language Expert
hace 2 meses
Job Description
We are seeking a highly skilled Onboarding & Training Specialist to join our team. As a key member of our implementation team, you will be responsible for ensuring the successful activation and implementation of our D-EDGE Suite of products for our customers.
Key Responsibilities
- Ensure successful activation and implementation of D-EDGE Suite of products for our customers
- Guide and animate training sessions for our customers
- Serve as the first point of contact for new hotels, understanding their needs and providing the best possible services
- Set up products included in the contract for the hotel
- Ensure processes are followed for smooth activation and implementation
- Follow the onboarding journey and collect information required for proper product configuration
- Record and update all activation and implementation tasks and status into Salesforce CRM
- Log tickets properly in Salesforce CRM for all issues encountered during activation and implementation
- Stay up-to-date with D-EDGE products and features evolutions
- Manage online or on-site training sessions
Requirements
- Proactive and able to work independently
- Flexible and strong analytical skills with an eye for detail
- Problem-solving and teamwork skills
- Outstanding communication and writing skills
- Experience with B2B technology companies or hotels
- Knowledge of the hospitality industry, GDS, or OTA
- Proficient in Google Suite
- Fluent in English and German
- Training and teaching experience is a plus
What We Offer
- Opportunity to work in a remote-friendly environment with 2 days in the office per week
- Health insurance
- Accor Employee Card with discounts on hotel bookings
- 12 days per year to participate in NGO projects
- Career development opportunities with the possibility of internal moves
Our Hiring Process
- Telephone interview with our Talent Acquisition Team
- First interview with our Onboarding Team Leader for Italy and CEE
