Customer Support Representative

hace 2 semanas


Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo

David Kennedy Recruitment is working with a leading outsourcing and business process outsourcing company. Based in Barcelona, Spain, they are looking to recruit a skilled Customer Support Representative fluent in Dutch for their on-site team.

About the Job

We offer an excellent remuneration package based on experience, skills, and performance. From the 7th month, you will receive a higher salary. Our working schedule is Monday to Friday, 08:00 AM - 05 PM. You will enjoy 23 paid annual leave days and have access to guidance and tools to reach your full potential.

Key Responsibilities
  • Handle incoming customer inquiries via phone, email, chat, or automated alerts, addressing user needs efficiently and resolving issues within agreed service level agreements (SLA).
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications.
  • Evaluate customer requirements, escalating any potential service issues to senior team members as needed.
  • Ensure compliance with project processes, contractual SLAs, and maintain accurate records.
  • Coverage for other agents in absence, collaboration on specific projects, and administrative responsibilities.
Requirements

To succeed in this role, you should possess:

  • Native or fluent Dutch language skills, both verbal and written.
  • Proficiency in English, minimum B2 level.
  • A minimum of 1 year of customer service experience, preferably in the automotive industry.
  • Familiarity with or experience driving electric vehicles is a plus.
  • Strong technical aptitude, including Windows, MS Office, and internet configuration.
  • Excellent customer care skills, able to listen and understand customer needs.
What We Offer

We provide a dynamic and creative work environment with a positive atmosphere. As a valued member of our team, you will have opportunities for growth and development.



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