Customer Service Expert
hace 23 horas
David Kennedy Recruitment is partnering with a leading Outsourcing/BPO company to find a highly skilled Customer Support Representative fluent in Dutch for their office in Barcelona, Spain.
About the RoleWe are seeking an experienced professional to handle incoming customer inquiries via phone, email, chat, or automated alerts. The ideal candidate will be able to address user needs efficiently and maintain up-to-date knowledge of services and products.
- Handle customer inquiries in a timely and efficient manner.
- Maintain accurate records of call details in the call management system.
- Educate customers on products and services, particularly those tailored to individual applications.
- Escalate potential service issues to senior team members as needed.
The successful candidate will have native fluency in Dutch, both verbally and written, and proficiency in English (minimum B2 level). A minimum of 1 year of customer service experience is required, with experience in the automotive industry being a plus. Familiarity with IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary.
Key Requirements- Dutch language proficiency (native speaker).
- English language proficiency (minimum B2 level).
- Minimum 1 year of customer service experience.
- Experience in the automotive industry is a plus.
- Familiarity with IT platforms, equipment, and applications.
**Salary:** €35,000 - €45,000 per annum (depending on experience) + benefits package. **Working Schedule:** Monday to Friday, 08:00 AM - 05:00 PM. **Annual Leave:** 23 working days paid annual leave. **Guidance and Tools:** We provide guidance and tools to help you reach your full potential.
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