Customer Service Expert for New Balance

hace 7 días


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview

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Cpm International, a global leader in customer support solutions, is seeking a highly skilled Customer Service Expert to join our team. Our company values diversity and inclusion, creating an accessible workplace that fosters growth and empowerment.

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About the Role

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We are looking for an exceptional individual to provide top-notch customer service to our clients worldwide. As a Customer Service Expert, you will be working collaboratively with consumers to resolve product information requests and queries in a skillful and professional manner.

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Key Responsibilities:

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  • Analyze consumer problems and offer personalized solutions\r
  • Develop a comprehensive understanding of New Balance products and services\r
  • Provide an omnichannel service via phone, email, chat, and social media\r
  • Embody the company values and act as a brand ambassador\r
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Requirements:

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To succeed in this role, you will need:

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  • A fluent level of German with exceptional grammar and spelling skills\r
  • A high level of English (both written and spoken)\r
  • A genuine passion for delivering outstanding customer service\r
  • Strong administrative skills with attention to detail\r
  • A professional outlook and proactive approach to problem-solving\r
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Benefits:

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This part-time opportunity offers:

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  • A competitive salary of €15,420.51 per year\r
  • Top performance incentives\r
  • 24 calendar days of paid holiday per year, plus bank holidays\r
  • A hybrid work model with 4 days per month at the office or training\r
  • Access to best-in-class people engagement activities and programs\r
  • Ongoing training and development opportunities\r
  • New Balance online discounts and private health insurance options\r


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