Customer Service Expert for New Balance
hace 7 días
Company Overview
\rCpm International, a global leader in customer support solutions, is seeking a highly skilled Customer Service Expert to join our team. Our company values diversity and inclusion, creating an accessible workplace that fosters growth and empowerment.
\rAbout the Role
\rWe are looking for an exceptional individual to provide top-notch customer service to our clients worldwide. As a Customer Service Expert, you will be working collaboratively with consumers to resolve product information requests and queries in a skillful and professional manner.
\rKey Responsibilities:
\r- \r
- Analyze consumer problems and offer personalized solutions\r
- Develop a comprehensive understanding of New Balance products and services\r
- Provide an omnichannel service via phone, email, chat, and social media\r
- Embody the company values and act as a brand ambassador\r
Requirements:
\rTo succeed in this role, you will need:
\r- \r
- A fluent level of German with exceptional grammar and spelling skills\r
- A high level of English (both written and spoken)\r
- A genuine passion for delivering outstanding customer service\r
- Strong administrative skills with attention to detail\r
- A professional outlook and proactive approach to problem-solving\r
Benefits:
\rThis part-time opportunity offers:
\r- \r
- A competitive salary of €15,420.51 per year\r
- Top performance incentives\r
- 24 calendar days of paid holiday per year, plus bank holidays\r
- A hybrid work model with 4 days per month at the office or training\r
- Access to best-in-class people engagement activities and programs\r
- Ongoing training and development opportunities\r
- New Balance online discounts and private health insurance options\r
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