Customer Service Specialist

hace 4 semanas


Barcelona, Barcelona, España CPM A tiempo completo

Customer Service Role Overview

CPM International, a global company with a presence in over 30 countries, is seeking a talented Customer Service Specialist to join their team. This role will involve providing multilingual support to customers worldwide, focusing on customer service, sales, and technical support solutions. The ideal candidate will be passionate about delivering outstanding customer service and have a strong administrative background.

Key Responsibilities

  • Collaborate with customers to answer product information requests and resolve queries in a professional manner.
  • Analyze customer problems and offer individual solutions.
  • Offer an omnichannel service to customers via telephone, email, chat, and social media.
  • Develop a sound understanding of the products and services offered by New Balance.
  • Become an expert on all things New Balance.

Requirements

Key Skills and Experience

  • A fluent level of English with exceptional grammar and spelling skills.
  • A genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

Benefits

What We Offer

  • Temporary contract with a 3-month duration and a 1-month probation period.
  • Part-time schedule with 20 hours per week.
  • Working days and hours: Monday to Friday from 10:00 PM to 3:00 AM.
  • Salary: €9,230.77.
  • Top performance incentives.
  • 24 calendar days per year.
  • Additional bank holidays and a day in lieu.
  • Training session: 2 weeks of fully office-based training from Monday to Friday, 4:00 PM to 10:00 PM.
  • Office location: Barcelona (La Sagrera).

Other Benefits

  • Best-in-class people engagement activities and programs.
  • Ongoing training and development.
  • Employee Assistance Program.
  • Employee Benefits Club.
  • New Balance online discounts.
  • Option to sign up for discounted private health insurance.
  • Referral program.


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