Customer Service Specialist

hace 7 días

Barcelona, Barcelona, España Careerxtra A tiempo completo

We are seeking a highly skilled Customer Service Specialist to join our team at Careerxtra. As a Swedish speaking Customer Support Representative, you will be responsible for handling incoming customer inquiries and addressing user needs efficiently.

Key Responsibilities:

  • Handle incoming customer inquiries via phone, email, chat, or automated alerts
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications
  • Escalate any potential service issues to the senior team members, as needed
  • Adhere to all project processes and procedures
  • Ensure compliance with the contractual SLA
  • Provide coverage for other Agents in their absence, whether within the same team or across different teams
  • Collaborate with the team on specific projects, when requested
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records
  • Participate in regular team meetings
  • Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction

Requirements:

  • Fluent in Swedish both verbal and written. Proficiency in English
  • A minimum of 1 year of customer service experience is required
  • Experience in the automotive industry is a plus. Familiarity with or experience driving electric vehicles is preferred
  • Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary
  • Strong aptitude for working in a customer service environment
  • Excellent customer care skills, with the ability to listen to and understand customer needs
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed

Offer:

  • Excellent remuneration package based on experience, skills and performance
  • Higher salary from the 7th month
  • Working schedule: Monday to Friday, 08:00 AM - 05 PM
  • Be part of a dynamic and creative team with a positive and friendly atmosphere
  • 23 working days of paid annual leave
  • Guidance and tools to reach your full potential

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