Customer Service Optimization Specialist
hace 1 semana
As a key member of our team at Desigual, we are seeking a highly skilled Customer Service Optimization Specialist to join our offices in Barceloneta. If you are a dynamic and fashion passionate individual who thrives in a team environment, we encourage you to apply for this exciting opportunity.
The ideal candidate will have a strong background in customer service and a proven track record of optimizing processes and tools to enhance customer satisfaction. As a Customer Service Optimization Specialist, you will be responsible for analyzing and improving our Omnichannel Services related processes and tools, ensuring seamless customer experiences throughout the digital purchasing process.
Key responsibilities will include:
- Tracking and analyzing key performance indicators (KPIs) of the call center.
- Proposing and implementing improvements to enhance productivity and customer service.
- Conducting analysis of different channels to identify areas for improvement.
- Identifying and proposing improvements in internal processes and cases.
- Collaborating with the Contact Center to detect and propose customer experience improvements.
- Managing internal incidents and coordinating with teams to prevent them.
In return for your expertise, we offer a competitive package including a 4-day work-week, flexible remuneration, and a range of benefits such as health insurance, transportation, and childcare support. You will also enjoy a 50% discount on our collections and have access to our offices with stunning views of the Mediterranean Sea.
-
Customer Service Optimization Specialist
hace 2 semanas
Barcelona, Barcelona, España Desigual A tiempo completoAre you a dynamic and fashion passionate individual looking for a new challenge? We have an exciting opportunity for a Customer Service Optimization Specialist to join our team in Barceloneta.As a key member of our team, you will be responsible for optimizing our Omnichannel Services related processes and tools to ensure customer satisfaction throughout the...
-
Customer Service Optimization Specialist
hace 6 días
Barcelona, Barcelona, España Desigual A tiempo completoAs a key member of our team at Desigual, we are seeking a highly skilled Customer Service Optimization Specialist to join our offices in Barceloneta. If you are a dynamic and fashion passionate individual with a customer focus, we encourage you to apply for this exciting opportunity.Key Responsibilities:Track and analyze the main KPIs of the call center to...
-
Customer Service Representative
hace 2 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the role:We are seeking a highly motivated and customer-focused Dutch Customer Service Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling and closing inbound calls, responding to emails, and making outbound calls to resolve customer issues and maximize store revenue.Key...
-
Logistics Optimization Specialist
hace 2 semanas
Barcelona, Barcelona, España Frieslandcampina A tiempo completoKey Responsibilities:The Logistics Optimization Specialist is responsible for ensuring that logistics and customs activities are perfectly organized and optimized to serve our customers in a reliable and cost-efficient way.This includes monitoring and optimizing service levels, transport costs, and logistics complaints.The Specialist will interact with...
-
Logistics Optimization Specialist
hace 7 días
Barcelona, Barcelona, España Frieslandcampina A tiempo completoKey Responsibilities:The Logistics Optimization Specialist is responsible for ensuring that logistics and customs activities are perfectly organized and optimized to serve our customers in a reliable and cost-efficient way.This includes monitoring and optimizing service levels and other key metrics such as OTIF, transport costs, and logistics complaints.The...
-
Customer Service Specialist
hace 2 semanas
Barcelona, Barcelona, España Suanfarma, Sa A tiempo completoJob Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Suanfarma, Sa in Barcelona. As a key member of our Sales team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Support the Sales team in achieving their objectives and assigned...
-
Customer Service Specialist
hace 2 semanas
Barcelona, Barcelona, España Suanfarma, Sa A tiempo completoJob Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Suanfarma, Sa in Barcelona. As a key member of our Sales team, you will be responsible for providing exceptional customer service and support to our clients.Responsibilities:Support the Sales team in achieving their objectives and assigned...
-
Customer Service Specialist
hace 3 semanas
Barcelona, Barcelona, España Solutions & Decisions A tiempo completoJob Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our customer-facing team, you will be responsible for ensuring the efficient flow of orders and providing exceptional logistics customer service support.Key Responsibilities:Consolidate order...
-
Customer Service Specialist
hace 3 semanas
Barcelona, Barcelona, España Solutions & Decisions A tiempo completoJob Title: Customer Service SpecialistWe are seeking a highly skilled Customer Service Specialist to join our team at Solutions & Decisions. As a key member of our customer-facing team, you will be responsible for ensuring the efficient flow of orders and providing exceptional logistics customer service support.Key Responsibilities:Consolidate order...
-
Customer Service Specialist
hace 3 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoJoin Our Team at Empresa ReconocidaWe are seeking a highly skilled and passionate individual to join our team as a Customer Service Specialist. As a key member of our international customer service team, you will be responsible for providing high-quality technical support to our customers.Key Responsibilities:Ensure customer satisfaction and provide...
-
Customer Service Specialist
hace 3 semanas
Barcelona, Barcelona, España Empresa Reconocida A tiempo completoJoin Our Team at Empresa ReconocidaWe are seeking a highly skilled and passionate individual to join our team as a Customer Service Specialist. As a key member of our international customer service team, you will be responsible for providing high-quality technical support to our customers.Key Responsibilities:Ensure customer satisfaction and provide...
-
Technical Customer Service Specialist
hace 3 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoTechnical Customer Service SpecialistWe are seeking a highly skilled Technical Customer Service Specialist to join our team in Barcelona. As a Technical Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a high-quality experience for our customers.Key...
-
Technical Customer Service Specialist
hace 3 semanas
Barcelona, Barcelona, España Blu Selection A tiempo completoTechnical Customer Service SpecialistWe are seeking a highly skilled Technical Customer Service Specialist to join our team in Barcelona. As a Technical Customer Service Specialist, you will be responsible for providing exceptional customer service to our clients, resolving technical issues, and ensuring a high-quality experience for our customers.Key...
-
Customer Service Specialist
hace 3 semanas
Barcelona, Barcelona, España Adecco (Spain) A tiempo completoCustomer Service SpecialistBOSCH is a world-renowned multinational company seeking a passionate and proactive individual to provide high-quality technical customer service within the international sector.Key Responsibilities:Ensure customer satisfaction and provide professional customer support.Manage service subscriptions, billing, and technical support for...
-
Customer Service Specialist
hace 3 semanas
Barcelona, Barcelona, España Adecco (Spain) A tiempo completoCustomer Service SpecialistBOSCH is a world-renowned multinational company seeking a passionate and proactive individual to provide high-quality technical customer service within the international sector.Key Responsibilities:Ensure customer satisfaction and provide professional customer support.Manage service subscriptions, billing, and technical support for...
-
Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
-
Customer Service Representative
hace 3 semanas
Barcelona, Barcelona, España Customer Labs A tiempo completoAbout the JobWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle and close inbound calls to achieve quarterly quotaRespond to...
-
CRM Optimization Specialist
hace 3 semanas
Barcelona, Barcelona, España Glovo A tiempo completoUnlock Customer Potential with GlovoWe're on a mission to revolutionize the way people connect with their everyday needs, and we need your expertise to help us achieve it. As a CRM Optimization Specialist, you'll play a crucial role in driving customer retention and growth, leveraging data-driven insights to inform your strategies.Key...
-
CRM Optimization Specialist
hace 4 semanas
Barcelona, Barcelona, España Glovo A tiempo completoUnlock Customer Potential with GlovoWe're on a mission to revolutionize the way people connect with their everyday needs, and we need your expertise to help us achieve it. As a CRM Optimization Specialist, you'll play a crucial role in driving customer retention and growth, leveraging data-driven insights to inform your strategies.Key...
-
CRM Optimization Specialist
hace 4 semanas
Barcelona, Barcelona, España Glovo A tiempo completoUnlock Customer Potential with GlovoWe're on a mission to revolutionize the way people connect with their everyday needs, and we need your expertise to help us achieve it. As a CRM Optimization Specialist, you'll play a crucial role in driving customer retention and growth, leveraging data-driven insights to inform your strategies.Key...