Customer Service Optimization Specialist

hace 1 semana


Barcelona, Barcelona, España Desigual A tiempo completo

As a key member of our team at Desigual, we are seeking a highly skilled Customer Service Optimization Specialist to join our offices in Barceloneta. If you are a dynamic and fashion passionate individual who thrives in a team environment, we encourage you to apply for this exciting opportunity.

The ideal candidate will have a strong background in customer service and a proven track record of optimizing processes and tools to enhance customer satisfaction. As a Customer Service Optimization Specialist, you will be responsible for analyzing and improving our Omnichannel Services related processes and tools, ensuring seamless customer experiences throughout the digital purchasing process.

Key responsibilities will include:

  • Tracking and analyzing key performance indicators (KPIs) of the call center.
  • Proposing and implementing improvements to enhance productivity and customer service.
  • Conducting analysis of different channels to identify areas for improvement.
  • Identifying and proposing improvements in internal processes and cases.
  • Collaborating with the Contact Center to detect and propose customer experience improvements.
  • Managing internal incidents and coordinating with teams to prevent them.

In return for your expertise, we offer a competitive package including a 4-day work-week, flexible remuneration, and a range of benefits such as health insurance, transportation, and childcare support. You will also enjoy a 50% discount on our collections and have access to our offices with stunning views of the Mediterranean Sea.



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