Customer Service Optimization Specialist
hace 3 días
We are seeking a highly skilled Customer Service Optimization Specialist to join our team in Barceloneta, Spain. As a key member of our operations team, you will play a crucial role in optimizing our Omnichannel Services related processes and tools to ensure customer satisfaction throughout the digital purchasing process experience.
Responsibilities- Track and analyze key performance indicators (KPIs) of our call center to identify areas for improvement.
- Propose and implement process enhancements to improve productivity and customer service.
- Analyze various channels to optimize customer engagement and experience.
- Identify and propose improvements in internal processes and cases.
- Detect and propose customer experience improvements with our Contact Center.
- Manage internal incidents and coordinate with teams to prevent future incidents.
- Bachelor's degree
- 5 years of experience in a similar position, preferably in Customer Service or a related field.
- Fluency in English and Spanish is mandatory.
- Strong skills in teamwork, customer focus, problem-solving, result orientation, organization & planning, decision-making, and communication.
- Knowledge of Salesforce Service would be an asset.
We offer a dynamic work environment with a 4-day work week, allowing for better work-life balance. Our office is located in Barceloneta, offering stunning views of the Mediterranean Sea and a healthy lifestyle. We provide flexible remuneration with health insurance, transportation, childcare, and food benefits. Additionally, you will receive a 50% discount on our collections.
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Barcelona, Barcelona, España Desigual A tiempo completoAre you a dynamic and fashion passionate individual looking for a new challenge? We have an exciting opportunity for a Customer Service Optimization Specialist to join our team in Barceloneta.As a key member of our team, you will be responsible for optimizing our Omnichannel Services related processes and tools to ensure customer satisfaction throughout the...
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