Customer Service Optimization Specialist

hace 3 días


Barcelona, Barcelona, España Desigual A tiempo completo
About the Role

We are seeking a highly skilled Customer Service Optimization Specialist to join our team in Barceloneta, Spain. As a key member of our operations team, you will play a crucial role in optimizing our Omnichannel Services related processes and tools to ensure customer satisfaction throughout the digital purchasing process experience.

Responsibilities
  • Track and analyze key performance indicators (KPIs) of our call center to identify areas for improvement.
  • Propose and implement process enhancements to improve productivity and customer service.
  • Analyze various channels to optimize customer engagement and experience.
  • Identify and propose improvements in internal processes and cases.
  • Detect and propose customer experience improvements with our Contact Center.
  • Manage internal incidents and coordinate with teams to prevent future incidents.
Requirements
  • Bachelor's degree
  • 5 years of experience in a similar position, preferably in Customer Service or a related field.
  • Fluency in English and Spanish is mandatory.
  • Strong skills in teamwork, customer focus, problem-solving, result orientation, organization & planning, decision-making, and communication.
  • Knowledge of Salesforce Service would be an asset.
About Us

We offer a dynamic work environment with a 4-day work week, allowing for better work-life balance. Our office is located in Barceloneta, offering stunning views of the Mediterranean Sea and a healthy lifestyle. We provide flexible remuneration with health insurance, transportation, childcare, and food benefits. Additionally, you will receive a 50% discount on our collections.



  • Barcelona, Barcelona, España Desigual A tiempo completo

    As a key member of our team at Desigual, we are seeking a highly skilled Customer Service Optimization Specialist to join our offices in Barceloneta. If you are a dynamic and fashion passionate individual who thrives in a team environment, we encourage you to apply for this exciting opportunity.The ideal candidate will have a strong background in customer...


  • Barcelona, Barcelona, España Desigual A tiempo completo

    Are you a dynamic and fashion passionate individual looking for a new challenge? We have an exciting opportunity for a Customer Service Optimization Specialist to join our team in Barceloneta.As a key member of our team, you will be responsible for optimizing our Omnichannel Services related processes and tools to ensure customer satisfaction throughout the...


  • Barcelona, Barcelona, España Desigual A tiempo completo

    As a key member of our team at Desigual, we are seeking a highly skilled Customer Service Optimization Specialist to join our offices in Barceloneta. If you are a dynamic and fashion passionate individual with a customer focus, we encourage you to apply for this exciting opportunity.Key Responsibilities:Track and analyze the main KPIs of the call center to...


  • Barcelona, Barcelona, España Desigual A tiempo completo

    Company OverviewAt Desigual, we are passionate about creating a unique and inspiring work environment where our employees can thrive. Our company is built on the values of teamwork, customer focus, and innovation.Estimated SalaryWe offer a competitive salary of approximately €50,000 per year, commensurate with experience.Job DescriptionAs a Customer...


  • Barcelona, Barcelona, España Agilent A tiempo completo

    About the Role: As a Customer Service Optimization Coordinator, you will be responsible for ensuring seamless customer experiences through effective scheduling and resource allocation. Your primary focus will be on optimizing Agilent's field organization to meet customer expectations and maximize efficiency.


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the role:We are seeking a highly motivated and customer-focused Dutch Customer Service Specialist to join our team at Customer Labs. As a key member of our customer service team, you will be responsible for handling and closing inbound calls, responding to emails, and making outbound calls to resolve customer issues and maximize store revenue.Key...


  • Barcelona, Barcelona, España Frieslandcampina A tiempo completo

    Key Responsibilities:The Logistics Optimization Specialist is responsible for ensuring that logistics and customs activities are perfectly organized and optimized to serve our customers in a reliable and cost-efficient way.This includes monitoring and optimizing service levels, transport costs, and logistics complaints.The Specialist will interact with...


  • Barcelona, Barcelona, España Frieslandcampina A tiempo completo

    Key Responsibilities:The Logistics Optimization Specialist is responsible for ensuring that logistics and customs activities are perfectly organized and optimized to serve our customers in a reliable and cost-efficient way.This includes monitoring and optimizing service levels and other key metrics such as OTIF, transport costs, and logistics complaints.The...


  • Barcelona, Barcelona, España AXA Group A tiempo completo

    About the RoleWe are seeking a Customer Service Specialist to join our International team at AXA Partners in Barcelona.This role is perfect for individuals who enjoy working in an international environment, communicating effectively with clients, and providing exceptional customer service.Key ResponsibilitiesTo handle international telephone calls and...


  • Barcelona, Barcelona, España Jujur A tiempo completo

    Job SummaryWe are seeking a highly skilled Customer Service Specialist to join our team at Jujur. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving issues promptly, and ensuring customer satisfaction.Handle Customer InquiriesRecord Call DetailsMaintain Knowledge of...


  • Barcelona, Barcelona, España CYBEX GMBH A tiempo completo

    OverviewCybex GmbH is seeking a highly motivated and organized Customer Service Specialist to join our team in Barcelona. As a key member of our customer-facing department, you will be responsible for ensuring seamless communication and exceptional service delivery to our clients.


  • Barcelona, Barcelona, España Td Synnex A tiempo completo

    Job SummaryTd Synnex seeks a Cloud Marketplace Optimization Specialist to enhance the quality, streamline operations, and reduce errors within our Cloud Marketplace. As a key member of the Cloud Systems & Services team, you will collaborate with stakeholders to gather and analyze data, providing valuable recommendations to ensure top-notch service and...


  • Barcelona, Barcelona, España Customer Labs A tiempo completo

    About the RoleWe are seeking a highly motivated and customer-focused Dutch Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for handling and closing inbound calls, responding to emails, and providing exceptional customer service to our clients.Key Responsibilities:•...


  • Barcelona, Barcelona, España Centrient Pharmaceuticals Netherlands A tiempo completo

    We are seeking an experienced and skilled Global Customer Service Specialist to join our team at Centrient Pharmaceuticals Netherlands.This role offers a unique opportunity for professional growth, where you will be responsible for delivering exceptional customer service across multiple regions.As a Global Customer Service Specialist, you will act as the...


  • Barcelona, Barcelona, España Helly Hansen A tiempo completo

    Job Title: Customer Service Specialist FranceDescription: As a Customer Service Specialist France, you will be responsible for providing exceptional customer service to Helly Hansen's wholesale customers in France. You will work closely with the sales team to ensure that all customer needs are met and that the customer experience is consistently...


  • Barcelona, Barcelona, España Wallapop A tiempo completo

    Wallapop is a Barcelona-based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where the collaborative economy is mainstream. This is what drives us. Wallapop operates in Spain, Italy, and Portugal, offering a catalogue of several hundreds of millions of products and services....


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Are you passionate about delivering exceptional customer experiences?Job Summary: We are seeking a highly skilled Technical Customer Service Specialist to join our team in Barcelona. As a Technical Customer Service Specialist, you will be responsible for providing top-notch support to our customers, addressing their technical inquiries, and ensuring their...


  • Barcelona, Barcelona, España Cybex Gmbh A tiempo completo

    Job Overview:We are seeking a highly skilled Customer Service Specialist to join our team at Cybex GmbH. The ideal candidate will possess excellent communication and problem-solving skills, with a strong ability to work in a fast-paced environment.Responsibilities:Respond to customer inquiries and resolve issues related to product quality and after-sales...


  • Barcelona, Barcelona, España Careerxtra A tiempo completo

    We are seeking a highly skilled Customer Service Specialist to join our team at Careerxtra. As a Swedish speaking Customer Support Representative, you will be responsible for handling incoming customer inquiries and addressing user needs efficiently.Key Responsibilities:Handle incoming customer inquiries via phone, email, chat, or automated alertsRecord call...


  • Barcelona, Barcelona, España Blu Selection A tiempo completo

    Looking for a challenging role in customer service where you can make a real difference? At Blu Selection, we are seeking a Medical Customer Service Specialist to join our international team. As a Medical Customer Service Specialist, you will be responsible for ensuring the highest level of customer satisfaction by responding to customer inquiries and...