Customer Service Specialist with Swedish
hace 3 días
We are seeking a highly skilled Customer Service Specialist with native-level Swedish language proficiency to join our team at Adecco (Spain). As a key member of our international customer service team, you will be responsible for providing high-quality technical support to our clients in the Swedish market.
Key Responsibilities:- Ensure customer satisfaction and provide professional customer support.
- Manage service subscriptions, including new subscriptions, subscription information, and updating products and services.
- Handle billing-related issues, such as changing payment methods and invoicing.
- Provide technical support on digital products, using databases, troubleshooting tools, and knowledge articles.
- Follow up and ensure customer satisfaction, managing claims and gathering customer feedback.
- Provide feedback to the management team on customer service tools and website/App value proposition.
- Fluency in Swedish (Native or C2 Level).
- High level of English (C1).
- Excellent communication skills, both oral and written.
- Previous experience in customer service, offering technical support with knowledge of standards and procedures.
- Advanced user of MS Office.
- Able to handle stressful situations and work in a team environment.
- Monday to Friday schedule.
- 39 hours per week / Rotating schedule: 08:00 to 16:00, 09:00 to 17:00, 10:00 to 18:00.
- ETT - 6-Month Temporary Contract with Potential for Permanent Position.
- Competitive salary: 21,000 gross/annual.
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Barcelona, Barcelona, España Teleperformance A tiempo completo{"Job Title": "Customer Service Representative - Swedish", "Job Description": "Job SummaryWe are seeking a highly skilled and empathetic Customer Service Representative to join our team in Barcelona, Spain. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our international travelers and accommodation...
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