Customer Service Representative

hace 3 días

Barcelona, Barcelona, España David Kennedy Recruitment A tiempo completo
Customer Support Representative (Swedish)

David Kennedy Recruitment is partnering with a leading Outsourcing/BPO company to find a Swedish speaking Customer Support Representative for their Barcelona office.

Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Representative. As a key member of our team, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional customer service.

Key Responsibilities
  • Handle incoming customer inquiries via phone, email, chat, or automated alerts and address user needs efficiently.
  • Record call details in the call management system, ensuring timely responses and resolutions within the agreed SLA.
  • Maintain up-to-date knowledge of services and products, particularly those tailored to individual customer applications.
  • Escalate any potential service issues to senior team members, as needed.
  • Adhere to all project processes and procedures.
  • Ensure compliance with the contractual SLA.
  • Provide coverage for other Agents in their absence, whether within the same team or across different teams.
  • Collaborate with the team on specific projects, when requested.
  • Fulfill administrative responsibilities, including managing holiday, sickness, and overtime records.
  • Participate in regular team meetings.
  • Perform additional tasks as assigned by the management, to ensure continued service performance, quality, and customer satisfaction.
Requirements
  • Native / fluent in Swedish both verbal and written.
  • Proficiency in English (minimum B2 level).
  • A minimum of 1 year of customer service experience is required.
  • Experience in the automotive industry is a plus.
  • Familiarity with or experience driving electric vehicles is preferred.
  • Competency in IT platforms, equipment, and applications, including Windows, MS Office, and internet configuration, is necessary.
  • Strong aptitude for working in a customer service environment.
  • Excellent customer care skills, with the ability to listen to and understand customer needs.
  • Capable of taking ownership of calls and progressing them to resolution or escalating them when needed.
Offer

We offer an excellent remuneration package based on experience, skills, and performance. Higher salary from the 7th month.

Working Schedule

Monday to Friday, 08:00 AM - 05 PM. Be part of a dynamic and creative team with a positive and friendly atmosphere. 23 working days of paid annual leave. Guidance and tools to reach your full potential.

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