Customer Service Representative
hace 11 horas
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Customer Labs. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving their queries and issues in a timely and professional manner.
Key Responsibilities:
- Handle and close inbound calls to achieve quarterly quota.
- Respond quickly and effectively to inbound emails.
- Make outbound calls when necessary to recover web-orders, convert quotes to orders, or resolve issues with purchased products.
- Create quotes and follow up.
- Maximize store revenue by upselling/cross-selling to increase order value and AOV.
- Maintain awareness of online store promotions and campaigns to maximize their success.
- Ensure personal knowledge of the product portfolio is up to date.
- Manage stock availability.
- Provide cross-language backup if needed.
- Address customer post-sales requests (logistics, queries, refunds, exchanges, delivery, etc.).
- Resolve status queries.
- Initiate and manage customer post-sales-related tasks, including order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite, with a high-quality, efficient, and customer-centric approach.
Requirements:
- French native level speaker.
- Fluent in English.
- Strong communication skills.
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc.).
- Customer-driven and motivated to work in sales.
- Achievement and target-oriented.
- IT knowledge and technical understanding.
- Minimum of 1 year relevant experience.
- Strong personal interest & curiosity in IT products and applications.
- Real capability to listen to customers.
- Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs.
- Exceptional customer-facing and customer care skills.
What We Offer:
- Competitive salary package and bonus system.
- Discounts on gym and language courses.
- 2 to 3 weeks of paid training.
- 39 working hours per week, Monday to Friday from 08:30 - 17:30.
- Opportunities for growth within the company.
Please send your CV and cover letter in English.
If you have any questions, feel free to contact our recruiter
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