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Customer Service Representative

hace 2 meses

Barcelona, Barcelona, España Customer Labs A tiempo completo

About Customer Labs

We are a global provider that designs, delivers, and optimizes unforgettable human experiences for today's digital world. Our services span across all B2C and B2B customer journeys, from sales to service and content moderation to credit management.

Job Summary

We are seeking a highly motivated and customer-centric Dutch Customer Service Specialist to join our team. As a Customer Service Representative, you will be responsible for handling and closing inbound calls, responding to emails, and making outbound calls to recover orders or convert quotes to orders.

Key Responsibilities

  • Handle and close inbound calls to achieve quarterly quota
  • Respond to inbound emails in a fast and effective manner
  • Make outbound calls when necessary to recover orders or convert quotes to orders
  • Quote creation and follow-up
  • Maximize store revenue by upselling/cross-selling to increase order value and AOV
  • Awareness of online store promotions and campaigns to maximize their success
  • Ensure personal knowledge of the portfolio is maintained
  • Stock availability
  • Provide cross-language backup when needed
  • Answer and deal with customer post-sales requests, including logistics, queries, refunds, exchanges, delivery, and status queries
  • Initiate and manage customer post-sales-related tasks, covering order cancellations, claims management, order and delivery follow-up, refund requests, and escalations using multiple tools, such as CRM & Order Status Suite

Requirements

  • Dutch native level speaker
  • Fluent in English
  • Strong communication skills
  • Knowledge of sales techniques (up-/cross-selling, objection handling, etc.)
  • Customer-driven and motivated to work in sales
  • Achievement and target-oriented
  • IT knowledge and technical understanding
  • Minimum of 1-year relevant experience
  • Strong personal interest and curiosity in IT products and applications
  • Real capability to listen to customers
  • Ability to conduct effective qualification skills to ensure a comprehensive understanding of customer needs
  • Exceptional customer-facing and customer care skills

What We Offer

  • Competitive salary package and bonus system
  • Discount on gym and language courses
  • 2 to 3 weeks of paid training
  • 39 working hours per week, Monday to Friday from 08:30 - 17:30
  • Possibilities to grow inside the company