Customer Service Representative
hace 4 semanas
Teleperformance Spain seeks a skilled Customer Service Representative - Global Interaction Specialist to join their team.
Job Type: Full-time
Location: Spain
Job Description:
Company OverviewAt Teleperformance Spain, we pride ourselves on delivering exceptional customer experiences for our global clients. As a Customer Service Representative - Global Interaction Specialist, you will play a vital role in ensuring our clients' customers receive the highest level of service.
SalaryThe estimated annual salary for this position is €25,000 - €35,000, depending on experience and qualifications.
Job DescriptionAs a Customer Service Representative - Global Interaction Specialist, you will be responsible for delivering exceptional customer service to our clients' customers. This will involve:
- Understanding and identifying customer needs through active listening and empathy
- Responding to customer inquiries and resolving issues in a timely and professional manner
- Mediating between customers and suppliers to ensure seamless experiences
- Providing accurate information and following established processes to ensure high-quality service
To succeed in this role, you will need:
- Finnish C2 level and advanced English language skills
- Excellent communication and interpersonal skills, both written and spoken
- User-friendly PC skills, including Office 365 and CRM databases
- A problem-solving and solution-driven mentality
- A positive and motivated mindset to handle challenging customer issues
- Goal-oriented work approach
- An open mind to changing priorities and business processes
- Affinity with accommodation platforms
- Experience in customer service or contact center environments will be valued
As a valued member of our team, you can expect:
- A 39-hour full-time contract with fixed working hours and 2 days off per week
- Available shifts: 09:00-20:00h (rotatory)
- Starting with a temporary contract that will evolve into a permanent contract based on business needs
- 27 working days of holidays per year
At Teleperformance Spain, we offer a dynamic and multicultural working environment, with opportunities for growth and professional development. You will have access to:
- A multicultural and international working environment
- Modern office spaces, well-connected by public transport and close to Glories shopping mall (Westfield)
- Free coffee every day and free fruit once a week
- Participation in the Feel Good program, including Spanish lessons, quizzes with prizes, and group activities
- Free private health insurance upon obtaining a permanent contract
- Flexible remuneration for nursery school transport after the probation period
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