Customer Service Expert

hace 6 días


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview

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CPM International is a global leader in customer service, sales, and technical support solutions. With a presence in over 30 countries, we provide multilingual support tailored to diverse markets. We celebrate diversity and foster an inclusive workplace where you can be your authentic self.

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About Our Client

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Diageo is a renowned global beverage alcohol leader with an impressive portfolio of over 200 brands and sales in more than 180 countries. Their exceptional collection showcases remarkable breadth across spirits and beer.

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Job Opportunity

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We are excited to offer a fantastic new role at one of the top brewers in the UK. This dynamic position will see you become part of the continued growth and development of the platform, including testing, feedback, and attending client stakeholder status calls.

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Your Mission

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We are looking for a skilled professional to take on various responsibilities:

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  • Platform Mastery: Become an expert in our platform, understanding its intricacies and how it serves our clients.">
  • Customer Champion: Provide exceptional support to our customers, handling inquiries via digital channels with efficiency and empathy.">
  • Quality Assurance: Collaborate with internal teams to test and improve the platform, ensuring a seamless user experience.">
  • Operational Excellence: Streamline processes, including order management and troubleshooting, to optimize efficiency and accuracy.">
  • Strategic Partnerships: Build strong relationships with cross-functional teams to drive continuous improvement and innovation.">
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Requirements

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To succeed in this role, you will need:

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  • Fluency in English (written and spoken).">
  • A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.">
  • Meticulous attention to detail, strong time management, and the ability to prioritize tasks effectively.">
  • Basic computer literacy, including proficiency in Microsoft Office Suite.">
  • A collaborative approach, working effectively with colleagues to achieve shared goals.">
  • A proactive mindset, identifying and resolving issues efficiently.">
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Your Benefits Package

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We offer a competitive salary of £24,500.00 per annum, plus additional benefits:

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  • A permanent contract with a 6-month probation period.">
  • 37.5 hours per week, Monday-Sunday, rotating shifts between 8 am & 6 pm with rotational weekends (lieu days given).">
  • Paid Bank Holidays + 1 Extra Day in Lieu.">
  • A hybrid work model, with 2 days office per week.">
  • Training: 2 weeks product training.">
  • Office Location: Thame.">
  • Career Growth: Ongoing training and development.">
  • Well-being Support: Confidential counselling and resources.">
  • Company Pension: Plan to help you save for retirement.">
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Additional Perks

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We pride ourselves on fostering a supportive environment that encourages growth and well-being.



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