Customer Service Excellence Representative

hace 3 días


Barcelona, Barcelona, España Werfen A tiempo completo
About Werfen

Werfen is a leading global company in the diagnostics and pharma sectors.

Job Summary

We are seeking a highly motivated Customer Service Excellence Representative to join our team. The ideal candidate will be responsible for delivering exceptional customer service, ensuring timely order releases, and resolving customer complaints.

About the Role

This role requires strong communication and interpersonal skills, as you will work closely with business partners, internal teams, and external customers. You will be responsible for administering day-to-day activities of customer order management, handling customer inquiries, and processing returns.

Key Responsibilities
  • Handle customer inquiries, process returns, and resolve customer issues promptly.
  • Oversee Order release through tasks created because of data or stock management.
  • Use root-cause analysis to understand key drivers of complaints in support of continuous improvement.
  • Identify potential obstacles in the fulfillment process, and work with any stakeholders to take corrective action.
Requirements

To be successful in this role, you will need:

  • Bachelor's degree in supply chain management, logistics, business administration, engineering, or a related field.
  • Two to three years' experience in supply chain, logistics, or a related function and at least one year of customer service experience.
  • Highly recommendable some sort of commercial/selling experience.
  • Knowledge of master data and table files a plus.
  • Advanced skills with Microsoft Office.
  • Strong ERP (SAP) and CRM experience preferred.
  • Native in French, intermediate english and other languages will be a plus.
Salary Information

The estimated annual salary for this position is approximately €50,000 - €60,000, depending on qualifications and experience.



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