Customer Service Representative

hace 4 semanas


Barcelona, Barcelona, España CPM International A tiempo completo

At CPM International, we're revolutionizing global transportation by harnessing cutting-edge technology.

We're committed to creating a more sustainable and efficient future for transportation worldwide. In the TaaS Operations project, our team leverages collective strengths to achieve system efficiency, unlock growth initiatives, and drive operational excellence in our Transportation-as-a-Service deployments.

The role of Customer Service Agent involves collaborating with our Operations team to build and operate our exceptional on-demand services. As a full-time representative, you'll experience the fast-paced mobility industry first-hand.

Key Responsibilities:

  • Ensure smooth daily operations by handling contacts over the phone and via email.
  • Prioritize customer satisfaction, going the extra mile with every interaction.
  • Support drivers and passengers, ensuring timely responses to their questions and concerns.
  • Achieve first-contact resolution to efficiently address driver and passenger queries.

Requirements

You'll need:

  • Fluent level of both written & spoken German.
  • Able to communicate clearly and effectively in written and spoken English.
  • Experience in the customer service industry and ideally in a Contact Centre environment.
  • Be patient and empathic as you'll be supporting a paratransit service.
  • Autonomous and fast learner to provide effective support and to be proactive.
  • Solution oriented to provide the correct and best outcome for the customer.
  • Passionate about giving a great customer experience & have the ability to connect with customers, build rapport and show empathy.

Benefits

We offer:

  • Salary: €21,000 gross per year.
  • Full Time (39 hours per week) - rotating schedule Monday - Sunday (5 days/week).
  • Hybrid working model.
  • Fully Paid Training that optimally prepares you for your job - 2 weeks duration.
  • 24 holiday days per year on a full-time basis.
  • Ongoing training and development opportunities.

Estimated Annual Salary: approximately €42,000 based on working hours and location.



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