Customer Service Representative

hace 4 días


Barcelona, Barcelona, España Au00 Agilent Technologies Australia Pty Ltd A tiempo completo

Agilent Technologies Australia Pty Ltd

We are seeking a motivated and customer-focused Customer Service Representative - Order Fulfillment Specialist to join our UK market team. This is an exciting opportunity to work in a fast-paced environment, where you will be responsible for delivering excellent customer service and ensuring timely order fulfillment.

About the Role:

This role requires strong communication and organizational skills, as well as the ability to work independently and collaboratively with internal and external customers. Your primary responsibilities will include:

  • Booking and managing assigned orders to ensure timely delivery
  • Providing exceptional customer service and call handling through the IVR system
  • Resolving issues throughout the quote-to-cash cycle

Your Key Deliverables:

You will be expected to meet targets for shipped not invoiced or delivery blocked orders, ensuring timely invoicing, on-time deliveries, and revenue maximization. You will also be responsible for communicating order status to customers and resolving any complaints in a timely manner.

What We Offer:

As a Customer Service Representative - Order Fulfillment Specialist at Agilent Technologies Australia Pty Ltd, you can expect a competitive salary of £25,000 - £30,000 per annum, depending on experience. You will also have the opportunity to develop your skills and knowledge in a dynamic and supportive environment.

Requirements:

To be successful in this role, you will require some higher education or specialized training/certification, or an equivalent combination of education and experience. You must be able to demonstrate excellent communication and organizational skills, as well as a proactive and customer-focused approach.



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