Customer Service Specialist

hace 4 semanas


Barcelona, Barcelona, España Minacs A tiempo completo

Role Overview


We are seeking a skilled Customer Service Representative to join our team in Barcelona. As a key member of our healthcare team, you will be responsible for providing exceptional customer service to our clients.



Key Responsibilities


Some of the key responsibilities of this role include:



  • Efficiently organizing and booking appointments for customers
  • Making outbound calls to follow up on appointments and customer inquiries
  • Managing multiple tasks and priorities within a fast-paced environment
  • Performing various back-office tasks to support customer service operations
  • Providing excellent customer service both via phone and email
  • Gathering and documenting all necessary information during customer interactions to ensure high-quality service
  • Continuously updating knowledge of the company's services and procedures
  • Maintaining a professional demeanor, even in stressful situations


Requirements


We are looking for a candidate who is proficient or bilingual in Swedish with advanced English and possesses excellent organizational, listening, and communication skills. Additionally, you should be detail-oriented, open-minded, communicative, and adaptable to different types of customers. Previous experience in customer service or back-office is a plus, as is interest in the healthcare industry and experience with Salesforce.



What We Offer


In this role, we offer a full-time 39-hour contract, indefinite, with a salary of gross/year + up to 3 benefits such as full-time 39 hours/week Indefinite contract: Mon-Fri 08:00/16:30. We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.




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