Customer Service Representative for International Tobacco Brand
hace 2 días
Your responsibilities and impact as a Customer Service Representative will be:
Job OverviewIn this role, you will be in charge of providing support and advice to customers regarding our tobacco products.
- Answering incoming queries from customers via various channels
- Identifying issues and providing solutions to ensure customer satisfaction
- Recording data in our CRM system
- Providing ad-hoc support
- Being a team player and contributing to the success of the team and project
To succeed in this role, you should possess the following skills, qualifications, and interests:
- A native level of German and at least a B1 level of English
- Knowledge of the value and impact of good customer experience
- An attentive listener with strong communication skills
- Energetic, innovative, and proactive mindset
- Excitement about intercultural communication and expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
We offer a competitive compensation package, including:
- Type of contract: yearly or 6 months, renewable
- Working hours: full-time options on rotating shifts (40h/week, 5 days/week, Mon-Sat 7 AM - 8 PM)
- Salary conditions: €950-€1,000 gross/month (including free accommodation) or €1,300-€1,400 gross/month (excluding accommodation)
Additional benefits include reimbursement of initial flight expenses, airport pick-up, yearly two-way flight ticket back to your home country (within the EU), help with paperwork, private health insurance, and language classes.
About Our CompanyWe are a multinational organization recognized as one of the best sales and customer service solutions providers in the world. Our company is located in Lisbon and offers a range of benefits, including career opportunities in different career paths, real career growth, and a diverse international team with talents from over 80 nationalities.
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