Serbian Customer Service Representative for a Leading Tobacco Company

hace 1 mes


Barcelona, Barcelona, España Teleperformance Greece A tiempo completo

Company Overview

At Teleperformance Greece, we are committed to making our business innovative and sustainable while delivering exceptional customer experiences. We are part of Japan Tobacco International (JTI), the international tobacco and vaping division of Japan Tobacco Inc.

Salary and Benefits

We offer a competitive monthly salary, amounting to approximately 2,500-3,000 EUR, plus two extra salaries per year. Additionally, you will receive refer-a-friend bonuses, healthcare benefits, and numerous other discounts.

Job Description

As a Serbian speaking customer service representative, you will be the primary point of contact for customer requests, representing JTI. Your responsibilities include:

  • Utilizing phone calls, emails, and chats to provide seamless customer experiences.
  • Responding to inquiries about JTI's products.
  • Resolving issues as they arise by addressing customers' concerns in a professional and timely manner.

Required Skills and Qualifications

To succeed in this role, you should possess:

  • Fluency in Serbian.
  • Very good use of English in both written and spoken language.
  • Work experience as a customer support/customer care representative is considered an asset.
  • Highly developed communication skills.
  • A genuine problem-solving mentality and a deep sense of ownership.
  • Tech savviness and learning agility.
  • A positive attitude.

Location and Relocation Support

We provide complete support to help you ease your relocation to Greece, including flight tickets expenses, hotel accommodation, and support with the house searching process at no cost to you.

Why Join Us?

This is a great opportunity to advance your career and work for a multinational company, developing strong experience and skills while representing one of the biggest brands worldwide. You will also be a member of a company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age.



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