Customer Service Ambassador for Travel Industry

hace 3 semanas


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Job Description

This is an exciting opportunity to join our prestigious travel company as a CUSTOMER SERVICE REPRESENTATIVE. The successful candidate will be responsible for delivering exceptional customer experiences and resolving issues efficiently. We are looking for an empathic and solution-driven individual who is passionate about providing outstanding service.

About the Team

Our team is comprised of experienced professionals who share a passion for delivering exceptional customer experiences. We are committed to creating a positive and inclusive work environment that fosters growth and development.

Key Responsibilities
  • Deliver exceptional customer experiences
  • Resolve customer complaints and issues efficiently
  • Work collaboratively with the team to achieve common goals
Requirements

To excel in this role, you will need:

  • Excellent communication and interpersonal skills
  • Advanced knowledge of English and Serbian language (C2 level)
  • User-friendly PC skills: Office 365, CRM Database, and internal platforms
  • Problem-solving and solution-driven mentality
  • Affinity with accommodation platforms
  • Availability to work from the office and home within 100km
Offer

We offer a competitive salary of €38.5 per hour, with a 38.5-hour working week contract. You will also enjoy:

  • Rotary shift system
  • Fixed working hours
  • 2 days off per week
  • Temporary contract with potential for permanent employment
  • 27 working days of holidays/year
  • Free private health insurance
  • Flexible remuneration in nursery school transport
  • Be part of a multicultural and international working environment

We provide an exciting industry leading department with great opportunities to learn and grow your career. Our comprehensive training program includes 3 weeks of initial training and continued personal coaching.



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