Travel Industry Customer Service Representative
hace 5 días
**Company Overview:**
We are Teleperformance Portugal, a leading international company in the customer experience industry.
**Salary:** The estimated salary for this position is €25,000 - €35,000 per year, depending on experience and qualifications.
**Job Description:**
As a Customer Service Associate for the Travel Sector, you will be responsible for providing exceptional customer service to clients in a courteous, friendly, and professional manner. You will turn customer inquiries into sales opportunities using appropriate selling techniques to meet revenue and close rate goals.
You will research travel rates, destinations, options, and packages to accurately provide information and answer general travel and site-related questions. Additionally, you will track and report call types and service issues.
**Required Skills and Qualifications:**
- Fluent written and verbal communication skills in German
- Good level of written and verbal communication skills in English (minimum B2)
- High School Diploma or higher (preferred)
- Excellent communication skills and social intelligence – empathy, self-awareness, cultural sensitivity
- Previous call center experience in sales and/or customer service capacity
- Strong web-based navigation skills
- Flexible and quick learner, able to adapt continuously
**Benefits:**
- International career in a multicultural environment
- Training and familiarization phase
- Investment in training and personal development
- Respectful and inclusive environment
- A wealth of opportunities to progress and move business areas projects
- Flexibility & Work/life balance
- Opportunity to grow in a dynamic leading multinational company
- Accommodation in a Teleperformance apartment
- Refund of initial flight expenses
- Annually complementary return flight to your home country (within Europe)
- Health Insurance since day one in the company
- Free company events and activities
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