Customer Service Representative for International Travel Operations
hace 3 semanas
At Exoticca Travel Co., we're seeking a skilled Customer Service Representative to join our dynamic team. Based in Barcelona, this role offers a unique opportunity to work with a young and multicultural team, providing top-notch service to our customers worldwide.
Job Description:We are looking for a highly motivated individual to provide exceptional customer support and ensure seamless travel experiences for our clients. As a key member of our Customer Department, you will be responsible for managing customer inquiries, resolving issues, and delivering personalized service through various communication channels.
Your primary objectives will include:
- Providing pre-departure customer support, including answering queries and addressing concerns
- Handling incoming calls, emails, and messages, ensuring prompt and accurate responses
- Offering destination and trip information, as well as assistance with visas, entry requirements, and excursion bookings
- Maintaining up-to-date knowledge of land and flight services, daily activities, and crisis situations
To succeed in this role, you will need:
- A minimum of 2 years of experience in a contact centre or customer service environment
- Strong communication, listening, and problem-solving skills
- Ability to assess customer needs and provide tailored recommendations
- Night shift availability, with flexibility to work polyvalent schedules, including evenings, weekends, and holidays
- Fluency in French; proficiency in other languages is an asset, particularly in markets such as Germany, France, Spain, UK, US, and CA
We offer a competitive compensation package, including:
- A salary of €30,000 per annum, commensurate with experience
- The use of flexible compensation management for diet, transportation, and private health insurance with Cobee
- A hybrid work model, allowing you to work 3 days from home and 2 days at the office per week
In addition to these benefits, you'll have the opportunity to work with a forward-thinking company, driving innovation and growth in the travel industry.
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