Customer Service Representative for International Travellers

hace 1 semana


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

Company Overview

We are a leading provider of customer experience management solutions in the travel industry, committed to delivering exceptional service to our clients.

Salary

The estimated salary for this role is €38.5/hour, working 38.5 hours per week with fixed working hours and 2 days off per week.

Job Description

As a Slovenian Customer Service Representative, you will be responsible for providing world-class support to international travellers via email and phone. Your primary goal will be to identify and resolve customer inquiries efficiently, ensuring a high level of satisfaction and loyalty.

Key Responsibilities:

  • Respond to customer inquiries via email and phone in a timely and professional manner
  • Identify and resolve customer complaints and issues effectively
  • Communicate clearly and concisely with customers, adapting to their language preferences

Required Skills and Qualifications:

  • C2 level in Slovenian and advanced English language skills
  • Excellent communication and interpersonal skills, both written and spoken
  • User-friendly PC skills, including Office 365, CRM Database, and other internal platforms
  • Problem-solving and solution-driven mentality
  • A positive and motivated mindset to handle challenging customer situations
  • Goal-oriented work approach
  • An open mind to changing priorities and business processes

Benefits:

  • Fixed salary of €38.5/hour, guaranteed weekly earnings of €1,490.50 (based on a 38.5 hour workweek)
  • Flexible working hours: Monday to Sunday, 09:00-20:00h (rotatory)
  • 27 working days of holidays/year
  • Free private health insurance (upon permanent contract)
  • Fruit provided daily and coffee free every day
  • Multicultural and international working environment
  • Opportunities for career growth and development within a leading company in the travel industry


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