Customer Service Representative for Global Brand

hace 2 semanas


Barcelona, Barcelona, España Cpm International A tiempo completo

Company Overview

CPM International is a global company with a presence in over 30 countries. We offer multilingual support tailored to diverse markets, focusing on customer service, sales, and technical solutions worldwide.

Salary: €14,923.07 gross per year

Job Description:

We are looking for exceptional individuals to join our international team, immersing themselves in the brand, and delivering top-notch customer service. As a Customer Service Representative, you will work collaboratively with consumers to answer product information requests, resolve queries, and provide individual solutions.

Key Responsibilities:

  • Offer an omnichannel service via telephone, email, chat, and social media
  • Develop a deep understanding of New Balance products and services
  • Become an expert and act as a brand ambassador

Required Skills and Qualifications:

To succeed in this role, you should have:

  • A fluent level of Dutch with exceptional grammar and spelling skills
  • A high level of English (written and spoken)
  • A genuine passion for delivering outstanding customer service
  • The ability to deal with sensitive calls with empathy
  • Strong administrative skills with attention to detail
  • A professional outlook and proactive approach to problem-solving

Benefits:

As a valued member of our organization, you can expect:

  • A temporary contract with a 1-month probation period
  • A part-time schedule (30 hours/week) with flexible working hours
  • A competitive salary: €14,923.07 gross per year
  • Incentives for top performance
  • An end-of-contract bonus: €300 gross
  • Holidays: 24 calendar days per year, plus paid bank holidays and an extra day in lieu
  • Hybrid working arrangement: 4 days/month at the office and for training purposes
  • Ongoing training and development opportunities
  • Employee Assistance Program and Employee Benefits Club
  • New Balance online discounts and option to sign-up for discounted private health insurance


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