Customer Service Representative for Global Brand
hace 2 semanas
Company Overview
CPM International is a global company with a presence in over 30 countries. We offer multilingual support tailored to diverse markets, focusing on customer service, sales, and technical solutions worldwide.
Salary: €14,923.07 gross per year
Job Description:
We are looking for exceptional individuals to join our international team, immersing themselves in the brand, and delivering top-notch customer service. As a Customer Service Representative, you will work collaboratively with consumers to answer product information requests, resolve queries, and provide individual solutions.
Key Responsibilities:
- Offer an omnichannel service via telephone, email, chat, and social media
- Develop a deep understanding of New Balance products and services
- Become an expert and act as a brand ambassador
Required Skills and Qualifications:
To succeed in this role, you should have:
- A fluent level of Dutch with exceptional grammar and spelling skills
- A high level of English (written and spoken)
- A genuine passion for delivering outstanding customer service
- The ability to deal with sensitive calls with empathy
- Strong administrative skills with attention to detail
- A professional outlook and proactive approach to problem-solving
Benefits:
As a valued member of our organization, you can expect:
- A temporary contract with a 1-month probation period
- A part-time schedule (30 hours/week) with flexible working hours
- A competitive salary: €14,923.07 gross per year
- Incentives for top performance
- An end-of-contract bonus: €300 gross
- Holidays: 24 calendar days per year, plus paid bank holidays and an extra day in lieu
- Hybrid working arrangement: 4 days/month at the office and for training purposes
- Ongoing training and development opportunities
- Employee Assistance Program and Employee Benefits Club
- New Balance online discounts and option to sign-up for discounted private health insurance
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