Customer Service Representative for Vehicle Technology Support

hace 3 días


Barcelona, Barcelona, España Bosch A tiempo completo

Company Overview
Bosch Service Solutions is a leading global motor company that offers innovative products and solutions. Our team is passionate about technology and cars, and we are seeking a skilled customer service representative to join our dynamic and inclusive team.

Job Description
We are looking for a highly motivated individual to provide exceptional customer service and support for customers who drive automobiles, motorbikes, or use power equipment. As a customer service representative, you will be responsible for handling incoming contacts, providing information about products, resolving client queries, and explaining company policies in a clear and helpful manner.

Key Responsibilities:

  • Manage incoming contacts such as phone calls, emails, and letters from customers
  • Provide information about products, resolve client queries, and explain company policies
  • Serve as a brand ambassador and provide outstanding service to clients

Requirements:
Previous customer service experience is desirable but not essential. Strong problem-solving skills, ability to handle customer queries with empathy, and a positive attitude are essential. Additionally, fluency in English and C2 or full professional level of German / Deutsch are required.

What We Offer:
Comprehensive training: 2-3 weeks of company-paid training to equip you with the skills and knowledge needed to excel in your role
Development opportunities: unlock your potential with diverse horizontal development paths
Competitive salary: €22,000 gross per year (including a starting date of January 2025)
Opportunity for hybrid working after 6 months and work abroad within the EU for up to 15 days per year
A permanent contract from day zero
Exclusive discounts on home appliances, power tools, and JUNKERS products through our BOSCHContigoMas benefit program



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