Senior Vehicle Support Specialist
hace 2 días
Overview
Bosch Service Solutions is a leading global motor company that offers a unique opportunity to work in the technology and automotive industry. Our team provides exceptional customer support, and we're looking for a skilled professional to join us as a Senior Vehicle Support Specialist.
Salary: $45,000 - $65,000 per year
Job Description:
We're seeking an experienced customer service representative who can provide technical support to customers across various languages. As a Senior Vehicle Support Specialist, you will be responsible for managing incoming contacts, providing product information, and resolving client queries. Your excellent language skills, strong problem-solving abilities, and positive attitude will make you a valuable asset to our team.
Main Responsibilities:
- Contact Management: You will handle phone calls, emails, and letters from customers, addressing their inquiries and concerns in a timely and professional manner.
- Product Information: You will provide accurate and detailed information about our products, answering any questions or concerns that customers may have.
- Client Queries: You will resolve client queries and explain company policies in a clear and helpful manner.
- Brand Ambassador: As a brand ambassador, you will represent Bosch's values and commitment to exceptional service, striving to provide an outstanding customer experience.
Required Skills and Qualifications:
- Previous Customer Service Experience: Desirable but not essential
- Strong Problem-Solving Skills: Ability to handle customer queries with empathy
- Positive Attitude: Willingness to learn and adapt to new situations
- Tech Savvy: Analytical skills to handle complex customer issues
Benefits:
- Comprehensive Training: Extensive training to equip you with the skills and knowledge needed to excel in your role
- Development Opportunities: Horizontal development paths for growth and progression within the company
- Collaborative Team Environment: Work in a dynamic and inclusive team
About Us:
Bosch Group is a leading global supplier of technology and services. We offer a range of benefits, including competitive salary, comprehensive training, and opportunities for growth and development.
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