Technology and Vehicle Support Specialist

hace 2 días


Barcelona, Barcelona, España Bosch Group A tiempo completo

**Company Overview**

Bosch Service Solutions is a leading global motor company that offers innovative solutions for the automotive industry.

We are seeking a skilled Technology and Vehicle Support Specialist to join our dynamic team.

About the Role:

This position involves providing exceptional customer support to clients who drive automobiles, motorbikes, or use power equipment.

You will be responsible for resolving technical issues, answering product-related questions, and assisting with complaints in a professional and timely manner.

The role requires excellent communication skills, both written and verbal, as well as strong problem-solving abilities and empathy.

Main Responsibilities:

  • Manage incoming contacts such as phone calls, emails, and letters from customers
  • Provide information about products, resolve client queries, and explain company policies
  • Serve as a brand ambassador and provide outstanding service to clients

Requirements:

  • Previous customer service experience is desirable but not essential
  • Strong problem-solving skills and ability to handle customer queries with empathy
  • Positive attitude and willingness to learn
  • Tech savvy and analytical

What We Offer:

  • Comprehensive Training: As a member of our team, you'll receive extensive training to equip you with the skills and knowledge needed to excel in your role
  • Development Opportunities: Unlock your potential with diverse horizontal development paths
  • Competitive Salary: 22,469.53 € gross per year


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