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Customer Support Specialist with Expertise in Vehicle Technology
hace 4 semanas
We are seeking a highly skilled Customer Support Specialist to join our team at Bosch Service Solutions. In this role, you will have the opportunity to work with a leading global motor company, assisting customers who drive automobiles, motorbikes, or use power equipment.
Job ResponsibilitiesAs a Customer Support Specialist, you will be responsible for providing first-level technical support, resolving client queries, and explaining company policies. You will utilize your language skills to provide outstanding customer service and support, ensuring that customer inquiries and concerns are addressed in a timely manner.
You will also manage incoming contacts such as phone calls, emails, and letters from customers, utilizing your strong problem-solving skills and ability to handle customer queries with empathy.
In addition, you will serve as a brand ambassador and provide an outstanding customer experience, building rapport with clients and ensuring that their needs are met with professionalism and care.
RequirementsTo be successful in this role, you will need:
- Previous customer service experience is desirable but not essential
- Strong problem-solving skills and ability to handle customer queries with empathy
- Positive attitude and willingness to learn
- People Person – you enjoy working in a collaborative team environment
- Tech savvy and analytical
As a member of our team, you'll receive extensive training, equipping you with the skills and knowledge needed to excel in your role and contribute to the success of our project. You will also have access to diverse horizontal development paths, providing avenues for growth and progression within the company.
In addition to the exciting professional opportunities within our organization, we are pleased to share that our employees enjoy exclusive discounts on our home appliances, power tools, and JUNKERS products. Furthermore, as part of our BOSCHContigoMas benefit program, our team members also have access to discounts offered by various international companies, enhancing their overall employee experience with us.
With a competitive salary of €39,000 gross per year, you will be well-compensated for your hard work and dedication. After 6 months, you will also have the opportunity to work abroad within the EU for up to 15 days per year, allowing you to experience new cultures and expand your skill set.
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