Customer Support Specialist with E-commerce Expertise

hace 4 semanas


Barcelona, Barcelona, España Veepee A tiempo completo
About Veepee

Veepee is a dynamic and forward-thinking company that values diversity and inclusion. We are committed to creating a workplace where everyone can thrive.


Job Description

We are seeking an experienced Customer Support Specialist to join our team. This role involves providing exceptional support to our sellers, ensuring a seamless onboarding experience and resolving technical issues in a timely manner.

Key Responsibilities:

  • Guide sellers through the onboarding process on our internal platforms, Brandsplace, and resolve technical issues
  • Report to Lead Brand Support and monitor progress of onboarding with the sales team
  • Find solutions tailored to each seller's profile
  • Assist sellers with technical aspects of adding new products to our permanent offer and catalogs
  • Closely follow updates from our technical partners
  • Develop and update documentation for internal and external use

Requirements:

  • Initial experience in level 1 technical support or customer relations
  • Good knowledge of e-commerce and/or marketplaces
  • Excellent organizational skills and ability to prioritize tasks
  • Maintain excellent relationships with internal and external customers
  • Able to identify and analyze technical problems
  • Results-oriented and committed to continuous improvement
  • Fluent Spanish and English communication skills

Benefits:

  • Variable bonus
  • Flexible office with up to 2 days at home
  • Online language learning platform
  • Intensive workday on Fridays
  • Health insurance
  • Holidays: 27 days


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