Customer Support Specialist for E-commerce Partners

hace 2 días


Barcelona, Barcelona, España Engineeringuk A tiempo completo

Job Description:

At Engineeringuk, we are seeking a skilled Customer Support Specialist to join our team in Barcelona, Spain. This role is an excellent opportunity to provide exceptional customer service to e-commerce partners and contribute to the growth of our business.

About the Role:

We are looking for a highly motivated and organized individual who can effectively communicate with customers via phone and email. As a Customer Support Specialist, you will be responsible for resolving customer inquiries, managing high volumes of calls and emails, and providing solutions to complex issues.

Key Responsibilities:

  • Provide timely and effective support to e-commerce partners via phone and email
  • Manage high volumes of inbound and outbound calls and emails (up to 80% of work time)
  • Investigate and resolve customer issues, navigating through various Selling Partner Accounts and Amazon policies
  • Identify customer needs, clarify information, research issues, and provide viable solutions
  • Exemplify Amazon's Leadership Principles, such as Customer Obsession, by consistently displaying empathy and passion for customers
  • Build sustainable relationships with customers while engaging them to go the extra mile

Requirements:

  • Bachelor's degree in a relevant field or equivalent experience
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet productivity goals

What We Offer:

  • A competitive salary of €45,000 - €55,000 per year, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities
  • The chance to work with a cutting-edge technology platform

Location:

This role is based in our state-of-the-art office facility in Barcelona, Spain. We offer a modern and upscale working environment with amenities such as company-sponsored canteen, onsite parking, showers, rooftop terrace, and convenient access to shopping, restaurants, and public transport.

About Us:

Engineeringuk is a leading e-commerce company dedicated to helping third-party sellers succeed on our marketplace. Our team is passionate about delivering exceptional customer service and creating a seamless experience for our partners.



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