Customer Support Specialist for E-commerce Partners
hace 2 días
Job Description:
At Engineeringuk, we are seeking a skilled Customer Support Specialist to join our team in Barcelona, Spain. This role is an excellent opportunity to provide exceptional customer service to e-commerce partners and contribute to the growth of our business.
About the Role:
We are looking for a highly motivated and organized individual who can effectively communicate with customers via phone and email. As a Customer Support Specialist, you will be responsible for resolving customer inquiries, managing high volumes of calls and emails, and providing solutions to complex issues.
Key Responsibilities:
- Provide timely and effective support to e-commerce partners via phone and email
- Manage high volumes of inbound and outbound calls and emails (up to 80% of work time)
- Investigate and resolve customer issues, navigating through various Selling Partner Accounts and Amazon policies
- Identify customer needs, clarify information, research issues, and provide viable solutions
- Exemplify Amazon's Leadership Principles, such as Customer Obsession, by consistently displaying empathy and passion for customers
- Build sustainable relationships with customers while engaging them to go the extra mile
Requirements:
- Bachelor's degree in a relevant field or equivalent experience
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and meet productivity goals
What We Offer:
- A competitive salary of €45,000 - €55,000 per year, depending on experience
- A dynamic and supportive work environment
- Ongoing training and development opportunities
- The chance to work with a cutting-edge technology platform
Location:
This role is based in our state-of-the-art office facility in Barcelona, Spain. We offer a modern and upscale working environment with amenities such as company-sponsored canteen, onsite parking, showers, rooftop terrace, and convenient access to shopping, restaurants, and public transport.
About Us:
Engineeringuk is a leading e-commerce company dedicated to helping third-party sellers succeed on our marketplace. Our team is passionate about delivering exceptional customer service and creating a seamless experience for our partners.
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