E-commerce Support Specialist
hace 1 mes
This position requires a highly motivated and customer-focused individual to serve as a frontline support specialist for Amazon's sellers and vendors. As a key member of our Seller Support team, you will be responsible for providing top-notch support and technical assistance to our global partners.
Key Responsibilities:- Diagnose and resolve technical, operational, and system issues for sellers and vendors.
- Provide timely and effective solutions to remove barriers and enable resolutions.
- Act as a subject matter expert in various platforms and specialties, educating sellers and vendors on processes, tools, and standards.
- Maintain a positive and professional demeanor, consistently portraying the Amazon brand in a positive light.
- Work independently, utilizing departmental resources, policies, and procedures to achieve goals.
- Excellent written and verbal communication skills.
- Prompt and efficient service to Amazon vendors and merchants.
- Ability to work independently and as part of a team.
- Strong analytical and problem-solving skills.
- Knowledge of Amazon's platforms, tools, and policies.
- A dynamic and challenging work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
- A collaborative and supportive team culture.
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