E-commerce Support Specialist

hace 1 mes


Barcelona, Barcelona, España Amazon A tiempo completo
About the Role

This position requires a highly motivated and customer-focused individual to serve as a frontline support specialist for Amazon's sellers and vendors. As a key member of our Seller Support team, you will be responsible for providing top-notch support and technical assistance to our global partners.

Key Responsibilities:
  1. Diagnose and resolve technical, operational, and system issues for sellers and vendors.
  2. Provide timely and effective solutions to remove barriers and enable resolutions.
  3. Act as a subject matter expert in various platforms and specialties, educating sellers and vendors on processes, tools, and standards.
  4. Maintain a positive and professional demeanor, consistently portraying the Amazon brand in a positive light.
  5. Work independently, utilizing departmental resources, policies, and procedures to achieve goals.
Requirements and Qualifications:
  • Excellent written and verbal communication skills.
  • Prompt and efficient service to Amazon vendors and merchants.
  • Ability to work independently and as part of a team.
  • Strong analytical and problem-solving skills.
  • Knowledge of Amazon's platforms, tools, and policies.
What We Offer:
  • A dynamic and challenging work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A collaborative and supportive team culture.
Original Language Code:

en



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