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E-Commerce Brand Support Specialist
hace 1 mes
At Veepee, we're looking for an experienced E-Commerce Brand Support Specialist to join our team. This role will be responsible for guiding sellers through their onboarding process and resolving technical issues.
About the RoleWe're a leading e-commerce company with a turnover of 3.7 billion euros as of 2018. Our goal is to provide our customers with the best possible experience by implementing new technologies and strategies.
As an E-Commerce Brand Support Specialist, you'll work closely with our sales team to ensure a smooth onboarding process for our sellers. You'll be responsible for explaining and guiding them through the use of our internal platforms, including Brandsplace.
Your tasks will include:
- Explain and guide the seller through their onboarding process
- Find solutions adapted to the seller's profile on a technical point of view
- Follow up and communicate on the progression of the onboarding with the Veepee sales team
- Resolve and assist sellers through technical problems
- Help and assist the seller with regards to the technical part in order to add new products to our permanent offer / catalogs
To be successful in this role, you'll need:
- Initial experience in a level 1 technical support role and/or in customer relations
- Good knowledge of the world of e-commerce and/or marketplaces
- Excellent organizational skills and ability to prioritize tasks
- Excellent relationships with both internal and external customers with good cross-functionality
- Able to identify and analyze technical problems, guided towards results and continuous improvement
- Good ability to train others on IT tools using language adapted to each interlocutor
- Fluency in German and English
As an E-Commerce Brand Support Specialist at Veepee, you can expect:
- A competitive salary: estimated at €45,000 per year
- Variable bonus
- Flexible office with up to 2 days smartworking
- Online language learning platform
- Connected fridges and inter-company dining
Veepee is a leading e-commerce company with a turnover of 3.7 billion euros as of 2018. We're committed to providing our customers with the best possible experience by implementing new technologies and strategies.