Compliance Support Specialist for E-commerce Growth
hace 2 semanas
We are seeking a highly skilled Compliance Support Specialist to join our team in Barcelona, Spain. As a key member of our team, you will play a critical role in supporting Amazon Selling Partners on their journey to grow their businesses and sell across Europe.
Job DescriptionThe person in this role will support Amazon Selling Partners on their journey to meet all their sustainable compliance needs, working closely with internal teams to resolve issues and provide timely solutions.
Your day will be filled with driving seller engagement, identifying compliance needs, and guiding sellers through new and existing legislative requirements. You will also work on various projects and launches, capturing feedback, and suggesting process improvements to enhance the seller experience.
Key Responsibilities:- Demonstrate effective communication and provide prompt service to Amazon Selling Partners, including escalation when necessary.
- Maintain high-quality performance metrics such as quality, productivity, first contact resolution, and attendance.
- Actively seek solutions through logical reasoning and data interpretation skills, identifying trends and proposing improvement suggestions.
- Liaise with other departments, such as Customer Service, Merchant Investigations, or Payments teams, to resolve Selling Partner issues and questions.
Our team is a dynamic and multicultural group of over 300 members from more than 25 nationalities. We value innovation, inclusion, and teamwork, with a focus on building others. If you're passionate about e-commerce growth and compliance, we want to hear from you
Requirements and QualificationsTo succeed in this role, you'll need:
- Proficiency in English (C1 level) and strong communication skills.
- Previous working experience within a customer service/contact center environment.
- Computers & Internet skills, specifically in MS Office Excel.
- Strong prioritization and time management skills, with a high degree of flexibility.
- Able to adapt to constant change with a positive attitude.
Amazon is an equal opportunities employer, committed to diversity and inclusion. We offer a competitive salary, plus benefits, and opportunities for professional growth. Estimated annual salary: €35,000 - €45,000, depending on experience. Please note that the salary range may vary based on individual qualifications and company policies.
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