Customer Service Representative: Experience the Power of Electric Vehicles

hace 3 semanas


Barcelona, Barcelona, España Cataloxy A tiempo completo

Cataloxy - Unlock Your Potential

Are you ready to accelerate your career and make a difference in the electric vehicle industry? As a Customer Service Representative at Cataloxy, you will be part of a dynamic team powering the future of transportation.

About Us

We are a global technology leader that powers the brands of the future. Our mission is to improve businesses with technology and integrated solutions, in over 70 countries. We believe in doing right by and for people - our clients, their customers, our people, our community, and our planet.

Your Role

In this exciting role, you will take incoming customer contacts and solve users' demands. You will log call details onto call management systems and provide response and resolution within SLA. Maintaining service and product knowledge and expertise associated with applications specific to individual customers is also a key aspect of this position.

What You Will Do

As a Customer Service Representative, you will:

  • Take incoming customer contacts (via telephone, email, chat & other automated alerts) and solve users' demands
  • Log call details onto call management systems and provide response and resolution within SLA
  • Maintain service and product knowledge and expertise associated with applications specific to individual customers
  • Ensure contractual SLA is maintained
  • Provide cover for other Agents in their absence, either within the same team or across teams
  • Understand and comply with administrative duties including holiday, sickness and overtime
  • Work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction

Your Qualifications

We are looking for individuals who are proficient or bilingual in Dutch and fluent in English. Previous experience in Customer Service is essential, as well as working knowledge of IT Platform, equipment, and applications: Windows/MS Office/internet configuration. A good disposition to work in a customer service environment is also required.

What's In It For You

In this role, we offer benefits that help support your unique lifestyle:

  • A full-time 39 hours/week permanent contract: Monday to Friday rotative 08:00 to 18:00
  • A salary of €21,700 euros gross/year + up to €2,000 euros gross/year in bonus
  • A central location in Barcelona
  • Bring-a-friend (referral) bonus opportunities
  • Full paid training on the company and the project you'll be working on
  • Career development programs and specialized courses


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